Hughes HN7000S User Manual page 6

• Contents
vi
1037073-0001 Revision A
Connectivity test page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Port forwarding configuration page . . . . . . . . . . . . . . . . . . . . . .18
Defining port forwarding rules. . . . . . . . . . . . . . . . . . . . . . . .18
Help page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Browsing optimization utility. . . . . . . . . . . . . . . . . . . . . . . . .20
.myHughesNet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Chapter 3
Remote terminal LEDs . . . . . . . . . . . . . . . . . . . . . . . . . .21
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Fatal error indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Weather and signal strength . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
LED appearance during normal operation . . . . . . . . . . . . . . . . .22
Front panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Ethernet port LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Additional LED appearance information . . . . . . . . . . . . . . . . . .24
Chapter 4
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Cannot surf but can access the System Control Center . . . . . . .25
Confirming the terminal is commissioned . . . . . . . . . . . . . . .26
Confirming receive signal . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Confirming transmit signal. . . . . . . . . . . . . . . . . . . . . . . . . . .28
Confirming TCP acceleration is operational . . . . . . . . . . . . .29
Confirming Web Acceleration is operational. . . . . . . . . . . . .30
Confirming NOC connectivity . . . . . . . . . . . . . . . . . . . . . . . .31
Confirming Internet connectivity . . . . . . . . . . . . . . . . . . . . . .33
Checking DNS settings. . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Checking for viruses and firewall issues . . . . . . . . . . . . . . . .34
Cannot access the System Control Center . . . . . . . . . . . . . . . . .35
Computer is connected directly to the terminal . . . . . . . . . . .35
Terminal is connected to an Ethernet device . . . . . . . . . . . . .35
Using the terminal LEDs to troubleshoot. . . . . . . . . . . . . . . . . .36
Fatal error indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Unrecoverable key error . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
All LEDs are off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Checking the Power LED. . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Checking the LAN LED. . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
LAN LED is illuminated . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
If the LAN LED stays illuminated . . . . . . . . . . . . . . . . . . .38
If the LAN LED dims. . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Other devices connected to the terminal . . . . . . . . . . . . . . . . . .40
Receive LED is not illuminated . . . . . . . . . . . . . . . . . . . . . . .40
System LED is not illuminated. . . . . . . . . . . . . . . . . . . . . . . .40