Ctc Operation Troubleshooting; Cisco Transport Controller Installation Wizard Hangs; Abort The Stalled Installation Wizard - Cisco ONS 15600 SDH Troubleshooting Manual

Chapter 1 General Troubleshooting
If the ping is not successful, and the workstation connects to the ONS 15600 SDH through a LAN, verify
Step 4
that the workstation's IP address is on the same subnet as the ONS node.
If the ping is not successful and the workstation connects directly to the ONS 15600 SDH, verify that
the link light on the workstation NIC is illuminated.

1.7 CTC Operation Troubleshooting

This section contains troubleshooting procedures for CTC login or operation problems.

1.7.1 Cisco Transport Controller Installation Wizard Hangs

Symptom
installing the RealPlayer G2 plug-in application from the Cisco ONS 15600 SDH software or
documentation CD-ROM.
Table 1-6
Table 1-6
Possible Problem
RealPlayer G2 is
incompatible with the
CTC Installation
Wizard when it is
installed with the
Netscape
Communicator
software.

Abort the Stalled Installation Wizard

Abort the stalled CTC Installation Wizard by pressing Ctrl+Alt+Del. The Windows Security dialog box
Step 1
appears.
In the Windows Security dialog, click Task Manager.
Step 2
In the Windows Task Manager dialog box, highlight the Cisco Transport Controller Installation Wizard
Step 3
and click the End Task button.
Click Yes in the confirmation dialog box.
Step 4
Navigate to the drive containing the CTC CD-ROM and double-click setup.exe to restart the
Step 5
CTC Installation Wizard.
Refer to the Cisco ONS 15600 SDH Procedure Guide to perform a custom Netscape Communicator
Step 6
installation that excludes RealPlayer G2 from the items to be installed.
July 2010
The CTC Installation Wizard hangs or stalls during Netscape Communicator installation when
describes the potential cause of the symptom and the solutions.
Cisco Transport Controller Installation Wizard Hangs
Solution
Abort the installation. See the
procedure on page
Restart the CTC Installation Wizard and perform a custom Netscape
Communicator installation that excludes RealPlayer G2 from the items being
installed. Refer to the Cisco ONS 15600 SDH Procedure Guide to perform a
custom installation that excludes RealPlayer G2.
Note The RealPlayer G2 software can be installed separately at a later
time without affecting the other Cisco Transport Controller software.
"Abort the Stalled Installation Wizard"
1-57.
Cisco ONS 15600 SDH Troubleshooting Guide, R8.0
1.7 CTC Operation Troubleshooting
1-57