Customer Acceptance; Classification Of Defects - BenQ MP611 Product Service Manual

Customer Acceptance

5.3.1. SCOPE
This document establishes the general workmanship standards and functional
acceptance criteria for PROJECTOR produced by BENQ.
5.3.2. PURPOSE
The purpose of this publication is to define a procedure for inspection of the
PROJECTOR by means of a customer acceptance test, the method of evaluation of defects
and rules for specifying acceptance levels.
5.3.3. APPLICATION
The "Customer Acceptance Criteria" is applicable to the inspection of the PROJECTOR,
completely packed and ready for dispatch to customers. Unless otherwise specified, the
customer acceptance inspection should be conducted at manufacturer's site.
5.3.4. DEFINITION
The "Customer Acceptance Criteria" is the document defining the process of examining,
testing or otherwise comparing the product with a given set of specified technical, esthetic
and workmanship requirements leading to an evaluation of the "degree of fitness for use",
including possible personal injury or property damage for the use of the product.

5.3.5. CLASSIFICATION OF DEFECTS

The defects are grouped into the following classes:
5.3.5.1. Critical defect
A critical defect is a defect which judgment and experience indicate that there is
likely to result in hazardous or unsafe conditions for individuals using product.
5.3.5.2 Major defect
A major defect is a defect, other than critical one, is likely to result in failure, or to
reduce materially the usability of the product for its intended purpose.
5.3.5.3 Minor defect
A minor defect is a defect that is not likely to reduce materially the usability of its
intended purpose, or is a departure from established standards having little bearing on
the effective use of operation of the product.
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