Konica Minolta bizhub c650 User Manual page 265

Troubleshooting
Message
An internal error occurred. Open and
then close the lower front door. If the
trouble code appears again contact
your Service Rep.
An internal error occurred. Turn the
main switch OFF and ON. If the trou-
ble code appears again, contact
your Service Rep.
Malfunction detected.
Please call your Service Rep.
Now Downloading Program Data
from the Firmware server.
Cannot be accessed due to unau-
thorized access.
Please contact your administrator.
The Administrator Password is not
valid due to unauthorized access.
The log has reached its maximum.
Contact your administrator.
If any message other than those listed above appears, perform the operation described in the message.
C650
Cause
The machine malfunctioned and is
unable to make copies.
ΠCS Remote Care was activated by
the service representative.
 Internet ISW is being downloaded.
The authentication information has
become invalid since the authentica-
tion attempts have failed the speci-
fied number of times.
The administrator password has be-
come invalid since the authentica-
tion attempts have failed the
specified number of times.
The upper limit of the write area of
the audit log has been reached and
authentication and job operations
cannot be performed.
Remedy
Clear the error by following the on-
screen instructions. If the error can-
not be cleared or released, contact
your service representative with the
error code displayed on the screen.
Inform your service representative of
the code displayed on the touch
panel.
Do not turn off the machine with the
sub power switch while this mes-
sage is displayed.
After turning off the machine with the
sub power switch, turn off the main
power switch, and then contact the
service representative.
Contact the administrator of the ma-
chine.
Turn the machine off, then on again.
Turn off the main power switch, and
then wait about 10 seconds before
turning it on again.
In the Administrator Settings of the
machine, set "TCP Socket" to [ON].
Also, acquire the audit log in the Log
Management Utility.
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