Troubleshooting Procedures - HP proliant ML110 Operation And Maintenance Manual

Troubleshooting Procedures

The following sections provide detailed instructions on how to perform simple
troubleshooting tasks in managing common server problems.
NOTE: If a troubleshooting procedure requires accessing a BIOS Setup Utility menu, reboot the server,
then during POST, press F2.
If after performing these procedures, the problem condition still persists, contact your HP
Customer Support provider for technical support.
Technical Support
If you need any technical support on operating your server, do any of the following:
•
Contact an HP authorized service provider in your area. For information on how and
where to contact these service centers in your area, refer to
http://e-support.hp.com.cn/Support/product-item.asp.
•
Go to HP's website at
website.
•
If you need immediate telephone support, contact the HP Customer Support Center.
— US/Canada phone support: 1-800-652-6672
— For all other countries, visit
Troubleshooting Checklist
The following are general items you need to check whenever a problem condition occurs.
•
Make sure the server is properly configured.
Many server problems are the result of incorrect system and SCSI subsystem
configuration settings. Check the system settings using the BIOS Setup Utility.
•
If it is a network-related error, determine if the user has enough memory and hard disk
drive capacity. Run the diagnostics for the NIC. Consult the documentation for your
server's particular NOS.
•
If it is a hardware error, follow the instructions to log users off the LAN and power down
the server. Reboot and watch for any POST error messages and listen for any beep codes
as the server goes through POST.
Refer to the "POST Error Indicators" section in Chapter 7 for more information.
HP ProLiant ML110 Server Operations and Maintenance Guide
CAUTION: If a troubleshooting procedure requires configuring the system hardware, read the
"Pre- and Post-installation Procedures" section in Chapter 4, and the ESD precautions listed
in Appendix B. Failure to observe the procedures described in these sections may result to
damage to the server unit, loss of information, or bodily harm.
www.hp.com
English to see an expanded list of countries.
. Refer to the topics listed earlier regarding this
www.productfinder.support.hp.com/tps/CLC
System Maintenance
and click
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