HP ProLiant ML110 User Manual
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HP ProLiant ML110 User Manual

Hp proliant ml110: user guide
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Download this manual See also: Operation & Maintenance Manual
HP ProLiant ML100 Series Server

User Guide

for HP ProLiant ML110 G2, G3, G4 and G5 Servers, ProLiant ML115 and ML115 G5 Servers, and
ProLiant ML150 G2, G3, and G5 Servers
Part Number 368156-401
March 2008 (Tenth Edition)

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Summary of Contents for HP ProLiant ML110

  • Page 1: User Guide

    HP ProLiant ML100 Series Server User Guide for HP ProLiant ML110 G2, G3, G4 and G5 Servers, ProLiant ML115 and ML115 G5 Servers, and ProLiant ML150 G2, G3, and G5 Servers Part Number 368156-401 March 2008 (Tenth Edition)
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Processor option... 12 Installing a processor in HP ProLiant ML150 Generation 3 and Generation 5 Servers... 12 Installing a processor in HP ProLiant ML110 (G2, G3, and G4) and ProLiant ML150 Generation 2 Servers ... 15 Installing a processor in HP ProLiant ML110 Generation 5 Servers ... 17 Installing a processor in HP ProLiant ML115 and ML115 Generation 5 Servers ...
  • Page 4 Current firmware versions ... 94 Updating firmware ... 94 Drivers ... 94 Contacting HP ... 95 Contacting HP technical support or an authorized reseller... 95 Server information you need ... 95 Operating system information you need ... 96 Battery replacement ... 98...
  • Page 5 Electrostatic discharge ... 105 Preventing electrostatic discharge ... 105 Grounding methods to prevent electrostatic discharge ... 105 Technical support... 106 HP contact information ... 106 Before you contact HP... 106 Customer Self Repair ... 106 Acronyms and abbreviations... 114 Index... 118...

  • Page 6: Server Operations

    Server operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.

  • Page 7: Server Setup

    (http://www.hp.com/hps/carepack/servers/cp_proliant.html). Rack planning resources The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. For more information on the content of each resource, refer to the rack resource kit documentation. If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on high- density deployment at the HP website (http://www.hp.com/products/servers/platforms).

  • Page 8: Optimum Environment

    HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.

  • Page 9: Temperature Requirements

    Temperature requirements To ensure continued safe and reliable equipment operation, install or position the system in a well- ventilated, climate-controlled environment. The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F). CAUTION: To reduce the risk of damage to the equipment when installing third-party options: Do not permit optional equipment to impede airflow around the server or to increase the...

  • Page 10: Rack Warnings

    Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose.

  • Page 11: Registering The Server

    CD shipped with the server, or the CD that shipped with the option. The drivers may have updates that are available on the HP website (http://www.hp.com/support). Follow the on-screen instructions to begin the installation process. Registering the server To register the server, refer to the HP Registration website (http://register.hp.com). Server setup 11...

  • Page 12: Hardware Options Installation

    This section provides the following procedures: Installing a processor in HP ProLiant ML150 Generation 3 and Generation 5 Servers (on page 12) Installing a processor in HP ProLiant ML110 (G2, G3, and G4) and ProLiant ML150 Generation 2 Servers (on page 15)
  • Page 13 Power down the server (on page 6). Extend the server from the rack. Remove the access panel ("Access Open the processor retaining latch and the processor socket retaining bracket. Remove the processor socket protective cover. IMPORTANT: Be sure the processor remains inside the processor installation tool. panel"...
  • Page 14 If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Align the processor installation tool with the socket and install the processor. Hardware options installation 14...

  • Page 15: Installing A Processor In Hp Proliant Ml110 (G2, G3, And G4) And Proliant Ml150 Generation 2 Servers

    Close the processor socket retaining bracket and the processor retaining latch. Install the heatsink. See the server installation sheet. Install the access panel. Installing a processor in HP ProLiant ML110 (G2, G3, and G4) and ProLiant ML150 Generation 2 Servers CAUTION: To prevent possible server malfunction and damage to the equipment, do not mix single- and dual-core processors or processors with different speeds or cache sizes.
  • Page 16 Remove the access panel ("Access Open the processor retaining bracket. Release the processor locking lever. CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage. Install the processor and close the processor retaining bracket. Refer to the installation sheet for server-specific installation instructions.

  • Page 17: Installing A Processor In Hp Proliant Ml110 Generation 5 Servers

    Install the access panel. Installing a processor in HP ProLiant ML110 Generation 5 Servers The server uses an embedded PPM as a DC-to-DC converter to provide the proper power to the processor. To install the component: Power down the server (on page 6).

  • Page 18: Installing A Processor In Hp Proliant Ml115 And Ml115 Generation 5 Servers

    Close the processor socket retaining bracket and the processor retaining latch. Install the heatsink. See the server installation sheet. Install the access panel. Installing a processor in HP ProLiant ML115 and ML115 Generation 5 Servers To avoid damage to the processor and system board, only authorized personnel CAUTION: should attempt to replace or install the processor in this server.
  • Page 19 IMPORTANT: If upgrading processor speed, update the system ROM before installing the processor. To install a processor: Power down the server (on page 6). Remove the access panel ("Access Remove the heatsink fan and the heatsink. For more information, see the server installation sheet. CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage.

  • Page 20: Sas Or Sata Hard Drive Options

    Install the heatsink and the heatsink fan. For more information, see the server installation sheet. Install the access panel. SAS or SATA hard drive options Some HP ProLiant 100 Series servers support SAS and SATA drives depending on the controller configuration. ProLiant server...
  • Page 21 Remove the hard drive blank. Hardware options installation 21...
  • Page 22 Prepare the hard drive. Hardware options installation 22...

  • Page 23: Hard Drive Led Cable Option

    Install the hard drive. Close the bezel. Resume normal server operations. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations SATA hard drive LED Hard drive LED cable option This section provides the following procedures: Installing the LED cable (ML110 G4) (on page 24) Installing the LED cable (ML150 G3) (on page 27) Installing the LED cable (ML110 G5, ML115 G5, and ML150 G5) (on page 29)

  • Page 24: Installing The Led Cable (Ml110 G4)

    Installing the LED cable (ML110 G4) Connector location (ML110 G4) Cabling an HP Smart Array E200 controller card (ML110 G4) Power down the server (on page 6). Remove the access panel Install an HP Smart Array E200 controller card. For more information, see the documentation that ships with the option and see "Expansion board options (on page 42)."...
  • Page 25 IMPORTANT: Adapter card before the card is installed in the server. If the card is already installed, remove it before connecting the cable. For more information, see the HP ProLiant ML110 Generation 4 Server Maintenance and Service Guide. Power down the server (on page 6).
  • Page 26 Open the cable clamp. Secure the cable with the cable clamp. Install the access panel. Power up the server (on page 6). Hardware options installation 26...

  • Page 27: Installing The Led Cable (Ml150 G3)

    Installing the LED cable (ML150 G3) Connector location (ML150 G3) Cabling an HP Smart Array E200 controller card (ML150 G3) Power down the server (on page 6). Remove the access panel Install the card. For more information, see the documentation that ships with the option and see "Expansion board options (on page 42)."...
  • Page 28 Secure the cable with the cable tie. Install the access panel. Power up the server (on page 6). Cabling an HP 8 Internal Port SAS/SATA Host Bus Adapter with RAID card (ML150 G3) Power down the server (on page 6).

  • Page 29: Installing The Led Cable (Ml110 G5, Ml115 G5, And Ml150 G5)

    Install the access panel. Power up the server (on page 6). Installing the LED cable (ML110 G5, ML115 G5, and ML150 Connector locations (ML110 G5, ML115 G5, and ML150 G5) HP ProLiant ML110 Generation 5 Server Hardware options installation 29...
  • Page 30 HP ProLiant ML115 Server HP ProLiant ML115 Generation 5 Server HP ProLiant ML150 Generation 5 Server Hardware options installation 30...
  • Page 31 HP 4 Internal Port SAS HBA SC40Ge with RAID storage controller card HP Int-4 Ext port, PCI-E SAS RAID storage controller card Hardware options installation 31...
  • Page 32 (on page 42)." Connect the LED cable to the storage controller card. Secure the cable with the cable clamp. Connect the LED cable to the system board. HP ProLiant ML110 Generation 5 Server ("Access panel" on page 6). Hardware options installation 32...
  • Page 33 HP ProLiant ML115 Server HP ProLiant ML115 Generation 5 Server HP ProLiant ML150 Generation 5 Server Install the access panel. Power up the server (on page 6). Hardware options installation 33...

  • Page 34: Removable Media Device Options

    Remove the access panel Access the removable media cage. Remove the bezel blank. NOTE: HP recommends that you remove all bezel blanks to facilitate drive installation. Depending on the server, obtain the screws from one of the following locations: Bezel blank Chassis...

  • Page 35: Installing Media Devices With Screws

    Install the rails on to the device. Slide the media device part of the way into the bay. Connect the four-pin power cable to the full-height or half-height drive. Connect the device cable to the device and the system board or to an expansion board as directed by the option documentation.
  • Page 36 Accessory kit Install the screws on the media device: For the HP ProLiant ML110 Generation 5 Server, install the screws in the top screw holes. For all other servers, install the screws in the bottom screw holes. panel" on page 6).

  • Page 37: Installing Media Devices With A Media Latch

    Extend the server from the rack, if applicable. Remove the access panel Access the removable media cage. Remove the bezel blank. NOTE: HP recommends that you remove all bezel blanks to facilitate drive installation. ("Access panel" on page 6). Hardware options installation 37...

  • Page 38: Installing Media Devices With Wire Retainers

    Extend the server from the rack, if applicable. Remove the access panel Access the removable media cage. Remove the bezel blank. NOTE: HP recommends that you remove all bezel blanks to facilitate drive installation. ("Access panel" on page 6). Hardware options installation 38...
  • Page 39 Extend the server from the rack, if applicable. Remove the access panel Access the removable media cage. Remove the bezel blank. NOTE: HP recommends that you remove all bezel blanks to facilitate drive installation. ("Access panel" on page 6). Hardware options installation 39...
  • Page 40 Open the media bay retainers and install the media bay plate. Tighten the media bay plate screw. Remove the media bay support wire. Slide the full-height media device part of the way into the bay. Connect the four-pin power cable to the full-height device. Connect the device cable to the device and the system board or to an expansion board, as directed by the option documentation.

  • Page 41: Memory Options

    Secure the media bay screws. Close the media bay retainers. Memory options For server-specific memory installation guidelines, refer to the installation sheet that ships with the server. Interleaving and non-interleaving memory configuration This server supports both interleaving and non-interleaving memory configurations. Interleaving memory increases bandwidth by allowing simultaneous access to more than one block of data (for example, overlapping Read-Writes).

  • Page 42: Expansion Board Options

    Replace the access panel Expansion board options Depending on the model, HP ProLiant 100 Series servers use one of the following methods to retain expansion boards within the server: A single expansion board retainer for all expansion boards (internal)
  • Page 43 Remove the slot cover retainer. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. Remove the expansion slot cover. IMPORTANT: It may be necessary to remove the slot cover next to the slot in which you are installing a board.

  • Page 44: Installing An Expansion Board With Individual Retainers

    Install the expansion board. Close the expansion slot latch to secure the board. Connect any required internal or external cables to the expansion board. Refer to the documentation that ships with the expansion board for more information. Reinstall the slot cover retainer. Replace the access panel Installing an expansion board with individual retainers CAUTION:...
  • Page 45 Remove the expansion slot cover. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. Hardware options installation 45...

  • Page 46: Installing An Expansion Board With An External Retainer

    Install the expansion board. Close the expansion slot retainer to secure the board. Connect any required internal or external cables to the expansion board. See the documentation that ships with the expansion board for more information. Replace the access panel Installing an expansion board with an external retainer CAUTION: To prevent damage to the server or expansion boards, power down the server and...
  • Page 47 Remove the access panel ("Access Remove the slot cover retainer. The thumbscrew may look different than shown. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. Remove the expansion slot cover.
  • Page 48 Install the expansion board. Close the expansion slot latch to secure the board. Connect any required internal or external cables to the expansion board. Refer to the documentation that ships with the expansion board for more information. Install the slot cover retainer. Install the access panel.

  • Page 49: Server Software And Configuration Utilities

    CD. Keeping the system current Drivers HP drivers and utilities can be found on the Easy Set-up CD or the support CD. For the latest drivers and information on supported operating systems, refer to the HP website (http://www.hp.com/support). IMPORTANT:...

  • Page 50: Embedded Sata Raid Feature

    RAID functionality: RAID 0 and 1 for HP ProLiant ML110 G2, G3, G4, and G5 Servers; the HP ProLiant ML115 and ML115 G5 Servers; and HP ProLiant ML150 G2 and G3 Servers...

  • Page 51: Configuring The Sata Raid Feature

    When prompted, press F8 to enter the HP Embedded SATA RAID Setup. Create an array, and then exit the HP Embedded SATA RAID Setup. The POST process will continue. For information about creating arrays, see the following documentation: HP Embedded SATA RAID Controller User Guide on the HP website (http://www.hp.com/support/E_SATA_RAID_C_UG_en)
  • Page 52 Create a RAID volume ("Creating a RAID ProLiant ML110 Generation 2, ML110 Generation 4, ML110 Generation 5, ML150 Generation 2, and ML150 Generation 3 Servers CAUTION: Back up any data stored on the hard drives before proceeding. The configuration process erases all data on the hard drives.

  • Page 53: Creating A Raid Volume

    After the system reboots, activate the RAID Configuration Utility: For ProLiant ML110 G2 and ML150 G2 Servers, press CTRL+A. For ProLiant ML110 G3, G4, G5, and ML150 G3 Servers, press F8. From the Option menu, select Array Configuration Utility. Verify that two SATA drives are installed.

  • Page 54: Usb Diskette And Cd-Rom Drives

    HP recommends the use of HP standard USB disk drives. HP provides both standard USB support and legacy USB support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in the system ROM.

  • Page 55: Installing An Operating System

    The HP Storage Manager utility enables administrators to create and manage arrays without rebooting the server to access the BIOS utility. To install and run this utility, see the instructions for each OS in the HP Storage Manager User Guide, available from the HP Business Support Center website (http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp).

  • Page 56: Troubleshooting

    Troubleshooting Pre-diagnostic steps WARNING: information in the server documentation before removing, replacing, reseating, or modifying system components. IMPORTANT: apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server.

  • Page 57: Warnings And Cautions

    To reduce the risk of personal injury or damage to the equipment, To reduce the risk of injury from electric shock, remove all power cords Only authorized technicians trained by HP should attempt to repair this To reduce the risk of personal injury or damage to the equipment, be sure that:...

  • Page 58: Symptom Information

    If the problem occurs randomly, what is the duration or frequency? To answer these questions, the following information may be useful: Run HP Insight Diagnostics (on page 49) and use the survey page to view the current configuration or to compare it to previous configurations.

  • Page 59: Common Problem Resolution

    Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to troubleshoot the problem. HP recommends you have access to the server documentation for server-specific information. Common problem resolution Loose connections (on page 59)

  • Page 60: Dimm Handling Guidelines

    The most recent version of a particular server or option firmware from the HP Support website (http://www.hp.com/support) Components for option firmware updates available from the HP Storage Products Software and Drivers website (http://www.hp.com/support/proliantstorage) HP offers a subscription service that can provide notification of firmware updates. For more information, see "Subscriber's Choice (on page 49)."...

  • Page 61: Scsi Hard Drive Guidelines

    The drive is part of an array being selected by an array configuration utility Drive Identification has been selected in HP SIM The drive firmware is being updated The drive has been placed offline due to hard disk drive failure or subsystem communication failure.

  • Page 62: Troubleshooting Flowcharts

    (1 Hz) Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 63)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page 64)."...

  • Page 63: Start Diagnosis Flowchart

    Server power-on problems flowchart POST problems flowchart (on page 67) OS boot problems flowchart (on page 69) Server fault indications flowchart (on page 70) Start diagnosis flowchart Use the following flowchart and table to start the diagnostic process. Item "General diagnosis flowchart (on page 64)" "Power-on problems flowchart (on page 65)"...

  • Page 64: General Diagnosis Flowchart

    (http://h18023.www1.hp.com/support/files/server/u s/romflash.html) "General memory problems are occurring (on page 82)" Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.com/products/servers/platforms) "Hardware problems" Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.com/products/servers/platforms)

  • Page 65: Power-On Problems Flowchart

    Power-on problems flowchart Symptoms: The server does not power on. The system power LED is off or amber. Troubleshooting 65...
  • Page 66 "Power source problems (on page 73)" "Power supply problems (on page 73)" Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.com/products/servers/platforms) "System open circuits and short circuits (on page 84)"...

  • Page 67: Post Problems Flowchart

    POST problems flowchart Symptoms: Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. Server completes POST with errors Possible problems: Improperly seated or faulty internal component Faulty KVM device Faulty video device Troubleshooting 67...
  • Page 68 "General memory problems are occurring (on page 82)" "Hardware problems" Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.com/products/servers/platforms) "Symptom information (on page 58)" "Server information you need (on page 95)"...

  • Page 69: Os Boot Problems Flowchart

    Symptom: Server does not boot a previously installed operating system. Possible causes: Corrupted operating system Hard drive subsystem problem Item "HP Insight Diagnostics (on page 49)" "Operating system problems (on page 90)" "HP contact information (on page 106)" Troubleshooting 69...

  • Page 70: Server Fault Indications Flowchart

    Item "General memory problems are occurring (on page 82)" "Hardware problems" Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.com/products/servers/platforms) "General diagnosis flowchart (on page 64)" Server fault indications flowchart Symptom: Server boots, but the internal health LED or external health LED is red or amber.
  • Page 71 "Power-on problems flowchart (on page 65)" "HP Insight Diagnostics (on page 49)" "Hardware problems" Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.com/products/servers/platforms) "HP contact information (on page 106)" Troubleshooting 71...

  • Page 72: Hardware Problems

    Hardware problems Power problems (on page 73) General hardware problems (on page 74) Internal system problems (on page 76) System open circuits and short circuits (on page 84) External device problems (on page 84) Audio problems (on page 85) Printer problems (on page 86) Mouse and keyboard problems (on page 86) Modem problems (on page 86) Network controller problems (on page 88)

  • Page 73: Power Problems

    Power problems Power source problems Action: Press the Power On/Standby button to be sure it is on. If the server has a Power On/Standby button that returns to its original position after being pressed, be sure you press the switch firmly. Plug another device into the grounded power outlet to be sure the outlet works.

  • Page 74: General Hardware Problems

    Remove unsupported hardware. Refer to the release notes included with the hardware to be sure the problem is not caused by a last minute change to the hardware release. If no documentation is available, refer to the HP support website (http://www.hp.com/support).

  • Page 75: Unknown Problem

    Be sure all boards are properly installed in the server. Run HP Insight Diagnostics (on page 49) to see if it recognizes and tests the device. Uninstall the new hardware.

  • Page 76: Internal System Problems

    Testing the device Action: Uninstall the device. If the server works with the device removed and uninstalled, a problem exists with the device, the server does not support the device, or a conflict exists with another device. If the device is the only device on a bus, be sure the bus works by installing a different device on the bus.
  • Page 77 DAT drive problems Sense error codes are displayed Action: Refer to the Troubleshooting DAT Drives white paper for information on DAT drive sense error codes. Search for it on the HP website (http://www.hp.com). DAT drive error or failure occurs Action: Be sure drivers, software, and firmware are upgraded to the latest revisions.

  • Page 78: Diskette Drive Problems

    Diskette drive problems Diskette drive light stays on Action: Be sure no loose connections (on page 59) exist. Be sure the diskette is not damaged. Run the diskette utility on the diskette (CHKDSK on some systems). Be sure the diskette is properly inserted. Remove the diskette and reinsert correctly into the drive. Be sure the diskette drive is cabled properly.
  • Page 79 NOTE: DLT cleaning cartridges are good for only 20 uses. If the cleaning cartridge is near that limit and the drive cleaning light is still on after running the cleaning cartridge, use a new cleaning tape to clean the drive. If the tape is write protected, remove the write protection.

  • Page 80: Fan Problems

    NOTE: It is recommended that no more than two DLT drives per bus exist. If using an external DLT drive that requires a SCSI terminator to be secured to the unused SCSI IN connector on the back of the drive, be sure the SCSI terminator is connected. DLT drives can be daisy chained, but do not connect more than three units per SCSI controller.
  • Page 81 A new hard drive is not recognized Action: Be sure the drive is supported. To determine drive support, see the server documentation or the HP website (http://www.docs.hp.com). Be sure the drive bay is not defective by installing the hard drive in another bay.

  • Page 82: Memory Problems

    Be sure no operating system errors are indicated. Restart the server and check to see if the error message is still displayed. Run HP Insight Diagnostics (on page 49). Then, replace failed components as indicated. Server fails to recognize existing memory Action: Reseat the memory.

  • Page 83: Ppm Problems

    Be sure the memory is the correct type for the server and is installed according to the server requirements. Refer to the server documentation or HP website (http://www.hp.com). Be sure you have not exceeded the memory limits of the server or operating system. Refer to the server documentation.

  • Page 84: System Open Circuits And Short Circuits

    If the server has multiple processors installed, test each processor: Remove all but one processor from the server. Replace each with a processor terminator board or blank, if applicable to the server. If the server includes PPMs that are not integrated on the system board, remove all PPMs from the server except for the PPM associated with the remaining processor.

  • Page 85: Audio Problems

    For rack-mounted servers, check the cables to the KVM switch and be sure the switch is correctly set for the server. You may need to connect the monitor directly to the server to be sure the KVM switch has not failed. For tower-model servers, check the cable connection from the monitor to the server, and then from the server to the power outlet.

  • Page 86: Printer Problems

    Printer problems Printer does not print Action: Be sure the printer is powered up and online. Be sure no loose connections (on page 59) exist. Be sure the correct printer drivers are installed. Printer output is garbled Action: Be sure the correct printer drivers are installed. Mouse and keyboard problems Action: Be sure no loose connections (on page 59) exist.
  • Page 87 Type AT&F at the command prompt to reset the modem to factory-default settings. Be sure you are in terminal mode and not MS-DOS mode. Refer to the HP website (http://www.hp.com) for a complete list of AT commands. AT commands are not visible Action: Set the echo command to On using the AT command ATE.

  • Page 88: Network Controller Problems

    Be sure no line interference exists. Retry the connection by dialing the number several times. If conditions remain poor, contact the telephone company to have the line tested. Be sure an incoming call is not breaking the connection due to call waiting. Disable call waiting, and then reestablish the connection.
  • Page 89 Refer to the operating system documentation to be sure the correct drivers are installed. Refer to the operating system documentation to be sure that the driver parameters match the configuration of the network controller. ("HP Insight Diagnostics" on page 49) and replace failed components as ("HP Insight Diagnostics"...

  • Page 90: Software Problems

    Other useful resources include HP Insight Diagnostics (on page 49) and HP SIM. Use either utility to gather critical system hardware and software information and to help with problem diagnosis.

  • Page 91: Operating System Updates

    Install the current drivers. If you apply the update and have problems, refer to the Software and Drivers Download website (http://h18007.www1.hp.com/support/files/server) to find files to correct the problems. Restoring to a backed-up version If you recently upgraded the operating system or software and cannot resolve the problem, you can try restoring a previously saved version of the system.

  • Page 92: Linux Operating Systems

    Linux—Refer to the operating system documentation for information. Linux operating systems For troubleshooting information specific to Linux operating systems, refer to the Linux for ProLiant website (http://h18000.www1.hp.com/products/servers/linux). Application software problems Software locks up Action: Check the application log and operating system log for entries indicating why the software failed.

  • Page 93: Firmware Maintenance

    Firmware maintenance HP has developed technologies to help ensure that HP servers provide maximum uptime with minimal maintenance. Many of these technologies also reduce server management efforts, enabling administrators to work on issues and resolve problems without taking servers offline.

  • Page 94: Rompaq Utility Diskette Or Usb Drive Key

    Verify the firmware update by checking the current firmware version. Drivers HP drivers and utilities can be found on the Easy Set-up CD or the support CD. For the latest drivers and information on supported operating systems, refer to the HP website (http://www.hp.com/support).

  • Page 95: Contacting Hp

    Server information you need (on page 95) Operating system information you need (on page 96) Contacting HP technical support or an authorized reseller Before contacting HP, always attempt to resolve problems by completing the procedures in this guide. IMPORTANT: page 95) and operating system information page 96) before contacting HP for support.

  • Page 96: Operating System Information You Need

    List of connected peripheral devices List of any other optional HP or Compaq hardware Network configuration Specific software information: Operating system information List of third-party, HP, and Compaq software installed PCAnywhere information, if installed Verification of latest drivers installed Verification of latest ROM/BIOS...
  • Page 97 /var/log/messages /etc/modules.conf or etc/conf.modules /etc/lilo.conf or /etc/grub.conf /etc/fstab If HP drivers are installed: Version of the drivers used List of drivers A list of each third-party hardware component installed, with the firmware revisions A list of each third-party software component installed, with the versions...

  • Page 98: Battery Replacement

    Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled.

  • Page 99: Regulatory Compliance Notices

    Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.

  • Page 100: Declaration Of Conformity For Products Marked With The Fcc Logo, United States Only

    For questions regarding this product, contact us by mail or telephone: Hewlett-Packard Company P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.) For questions regarding this FCC declaration, contact us by mail or telephone: Hewlett-Packard Company P.

  • Page 101: Canadian Notice (Avis Canadien)

    Canadian notice (Avis Canadien) Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

  • Page 102: Japanese Notice

    This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.

  • Page 103: Korean Notice

    Do not operate controls, make adjustments, or perform procedures to the laser device other than those specified herein. Allow only HP Authorized Service technicians to repair the unit. The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976.

  • Page 104: Taiwan Battery Recycling Notice

    To forward them to recycling or proper disposal, use the public collection system or return them to HP, an authorized HP Partner, or their agents. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

  • Page 105: Electrostatic Discharge

    Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.

  • Page 106: Technical Support

    If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: Technical support 106...
  • Page 107 HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days.

  • Page 108: Riparazione Da Parte Del Cliente

    La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.

  • Page 109: Reparaciones Del Propio Cliente

    Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán devolverse a HP.

  • Page 110: Reparo Feito Pelo Cliente

    Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
  • Page 111 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 112 Technical support 112...
  • Page 113 Technical support 113...

  • Page 114: Acronyms And Abbreviations

    Acronyms and abbreviations ACPI Advanced Configuration and Power Interface BIOS Basic Input/Output System CCITT International Telegraph and Telephone Consultative Committee cable select DIMM dual inline memory module driver update Extended Feature Supplement electrostatic discharge input/output integrated device electronics International Electrotechnical Commission interrupt request Acronyms and abbreviations 114...
  • Page 115 Internet service provider keyboard, video, and mouse light-emitting diode LO100 HP Lights-Out 100 Remote Management processors NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association network interface controller NetWare Loadable Module NVRAM non-volatile memory operating system peripheral component interface...
  • Page 116 POST Power-On Self Test processor power module ProLiant Support Pack RAID redundant array of inexpensive (or independent) disks RBSU ROM-Based Setup Utility read-only memory serial attached SCSI SATA serial ATA SCSI small computer system interface support software diskette TCP/IP Transmission Control Protocol/Internet Protocol TMRA recommended ambient operating temperature uninterruptible power system...
  • Page 117 video graphics array Acronyms and abbreviations 117...

  • Page 118: Index

    85 configuration procedures 10 configuration utilities 49 connection errors 87, 88 connection problems 59, 87 contacting HP 95, 96, 106 CSR (customer self repair) 106 customer self repair (CSR) 106 DAT drive error 77 DAT drive failure 77 DAT drives 77...
  • Page 119 74 hardware troubleshooting 74, 75, 76, 84 hotfixes 91 HP Insight Diagnostics 49 HP Storage Manager 55 HP technical support 95, 106 HP website 106 identification number 99 Important Safety Information document 56 information required 95, 96 Insight Diagnostics 49...
  • Page 120 49 updating the operating system 91 UPS (uninterruptible power supply) 9, 73, 74 USB CD-ROM drive 50 USB devices 50 ventilation 8 VGA 85 video colors 85 video problems 84, 85 warnings 10, 57 website, HP 106 Index 120...

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