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Copyright © 2007-2008 Nortel Networks
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For Linux and Mac (and Windows), is the Java applet
window displayed properly?
If an X is displayed in the Java applet window, check the Java
Console Window (select Java Console on the Tools menu).
Let the end-user log into the Portal again.
Make sure that the end-user allows ActiveX controls and
scripting of ActiveX controls (Windows only).
The warning dialogue might be hidden in the IE info field in XP
SP2.
When the end user has logged in and clicked on a Net Direct
link, is the Net Direct splash screen (progress bar) shown?
Notice any error message in the splash screen (progress bar)
and act accordingly.
On Windows, is the Nortel Net Direct icon visible on the
system tray (next to the clock bottom right)?
If the end user is using Windows, make sure Windows XP or
Windows 2000 and Internet Explorer 5.0 or later is used.
On Linux and Mac, is the message "Net Direct started"
displayed in the Net Direct Java applet window?
Verify that the maximum number of users for the license
currently loaded to the VPN Gateway has not been reached.
If required, user's can be logged out from the VPN through the
/info/kick command. To accommodate more users in the
VPN, you may have to purchase a license valid for a larger
number of users.
Ask the end-user to send (e.g. through e-mail) the Net Direct
error log file for inspection.
An error log file is written to the root of the System Drive if Net
Direct cannot be activated. On Windows, the usual location
/name is C:\Documents and Settings\<user>\Local
Settings\Temp\NetDirectError.log. On Linux and
Macintosh, the NetDirectError.log file is created under
/tmp on the client machine.
On Windows, when the end user double-clicks the Net Direct
icon in the system tray, what settings are shown?
Verify that the settings shown corresponds to the settings you
have made in the CLI/BBI. For example, the IP address used
should be from the IP pool.
On Linux and Mac, click the Advanced button in the Net
Direct Java applet window.
Nortel VPN Gateway
User Guide
NN46120-104 02.01 Standard
14 April 2008
netdirect_packet 169
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