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152 Troubleshooting the NVG
A User Password is Lost
Administrator User Password
If you have lost the Administrator user password there is only one way to
regain access to the VPN Gateway as the Administrator user: reinstalling
the software through a console connection as the Boot user.
For more information, see
Operator User Password
If you have lost the Operator user password, log in as the Administrator
user and define a new Operator user password. Only the Administrator
user can change the Operator user password.
For more information, see the edit command in the "User Access
Configuration " section under Configuration Menu>System Configuration in
the Command Reference.
Root User Password
If you have lost the Root user password, log in as the Administrator user
and define a new Root user password. Only the Administrator user can
change the Root user password. For more information, see the edit
command in the "User Access Configuration " section under Configuration
Menu>System Configuration in the Command Reference.
Boot User Password
The default Boot user password cannot be changed, and can therefore
never really be "lost". If you have forgotten the Boot user password, see
"Accessing the NVG Cluster" (page
If the Boot user password could be changed and you have lost both the
Administrator password and the Boot user password, the VPN Gateway be
rendered completely inaccessible to all users except the Operator, whose
access level does not permit any changes being made to the configuration
of the NVG.
The fact that the Boot user password cannot be changed should not imply
a security issue, because the Boot user can only access the VPN Gateway
through a console connection using a serial cable, and the VPN Gateway
presumably is set up in a server room with restricted access.
Copyright © 2007-2008 Nortel Networks
.
"Reinstalling the Software" (page
Nortel VPN Gateway
User Guide
NN46120-104 02.01 Standard
14 April 2008
140).
70).
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