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168 Troubleshooting the NVG
User Unable to Connect to the VPN Gateway
through the Net Direct Client
Start by verifying on your own PC that Net Direct works towards the same
VPN Gateway as the end-user's device.
Then check the following in the specified order:
Step
1
2
3
4
Copyright © 2007-2008 Nortel Networks
.
Action
Is the user logged in to the Portal? Check in the CLI.
You can choose to limit the output of logged in users to a
particular VPN by providing the VPN number as a modifier
to the users command. To limit the output further, you can
also provide one or more initial letters of a user name, directly
followed by an asterisk (*).
>> Information# users 1 s*
If the user is not logged in, make sure the user can log into the
Portal at all. See
"A User Fails to Connect to the VPN" (page
163).
Is Net Direct enabled and configured correctly?
See the "Net Direct" chapter in the Application Guide for VPN for
instructions on how to enable Net Direct and how to configure
an IP pool.
Is the Net Direct link visible to the end-user on the Portal's
Home tab?
If not, the user may belong to a group that does not have access
to the linkset where the Net Direct link is included. See the "Net
Direct" chapter in the Application Guide for VPN for instructions
on how to configure a Net Direct link and map the linkset to the
desired group.
For Windows, is the Net Direct ActiveX control present on
the end-user's PC?
Let the end-user check the following: In Internet Explorer, on
the Tools menu, select Internet options. On the General tab,
Under Temporary Internet Files, click Settings. Click View
objects. Verify that the Net Direct control is installed and that
the version corresponds to the VPN Gateway 's version.
If the ActiveX control cannot be started, Net Direct tries to start
the Java applet instead.
Nortel VPN Gateway
User Guide
NN46120-104 02.01 Standard
14 April 2008
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