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Table 99
M2216 ACD telephone models
Model
Intended use
20
ACD agent with
display
30
ACD supervisor
with display
553-3021-209
Standard 3.00
Appendix A – Preprogrammed data
M2216 ACD telephone models
Assigned
Class of
Service
options
LNA, FND,
GPUA, MWA,
ADD, FBD
LNA, FND,
GPUA, MWA,
ADD, FBD
April 2000
Key number position with assigned
feature
15 - Autodial
14 - Autodial
13 - Autodial
12 - Autodial
11 - Autodial
10 - Autodial
9 - ACD calls
waiting
8 - DN
15 - Autodial
14 - Autodial
13 - Autodial
12 - Autodial
11 - Autodial
10 - Display Agents
9 - Display Queue
8 - DN
7 -
6 - Transfer
5 - Speed Call
4 - Forward
3 - Conference
2 - Make Set Busy
1 - Not ready
0 - ACD DN (7750)
7 -
6 - Transfer
5 - Speed Call
4 - Forward
3 - Conference
2 - Make Set Busy
1 - Not Ready
0 - ACD DN (7750)
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