Supervisor Features; Using Answer Agent - Avaya 1120E User Manual

Supervisor features

The following sections describe features available to the supervisor:
• "Using Answer Agent" on page 33
• "Using the Agent key" on page 34
• "Using Answer Emergency" on page 34
• "Using Call Agent" on page 35
• "Using Interflow" on page 35
• "Using Night Service" on page 36
• "Observing a call" on page 37

Using Answer Agent

Use the Answer Agent feature to receive calls from agents in a non-
emergency situation.
To use Answer Agent:
AnsAgent
(Goodbye)
1. When the LCD next to the Answer Agent
key flashes, press the
key.
Note 1: The Agent ID of the person
contacting you displays on your
telephone.
Note 2: The LCD remains lit as long as
you are on the call, and your status is
displayed as NotReady.
2. Press the Goodbye
Supervisor features
Answer Agent
key to end the call.
33