Observing A Call - Avaya 1120E User Manual

To deactivate Night Service:
NightSvc

Observing a call

Use the Observe feature to monitor an agent in a call.
To observe a call:
Observe
AgenKey
or
CallAgt
Observe
1. Press the Night Service
2. Press the 3 key (3 = D for Day) to
resume Day mode.
The Night Service LCD flashes. New
calls enter the queue.
1. Press the Observe
2. Choose one of the following:
— Press a selected
— Dial the agent's Position ID.
3. Press the Call Agent
agent you are monitoring.
4. Press the Observe
observation.
Supervisor features
key.
key.
Agent key.
key to talk to the
key to terminate the
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