Using Not Ready; Placing Or Answering Non-Acd Calls - Avaya 1120E User Manual

Agent features

Using Not Ready

Use the Not Ready feature to take your telephone out of the call queue
while completing post-call work.
Note: If you don't activate
continue to be directed to your phone.
To use Not Ready:
NotReady
2260
or
NotReady

Placing or answering non-ACD calls

Use this feature to place and receive calls on your individual line.
To place a call:
2498
28
Make Set Busy
1. Press the NotReady
log out of the system.
Note: The NotReady LCD remains lit as
long as the feature is active.
2. To return to the queue, choose one of
the following:
— Press the
— Press the
1. Press your individual DN key.
2. Use the dial pad to dial the telephone
number.
Note: The LCD remains lit as long as
you are on the call.
or Not Ready, callers will
key to temporarily
In-Calls key.
NotReady key.