Service Agent - IBM p5 590 System Handbook

The Electronic Service Agent application monitors your servers. If Electronic
Service Agent is installed on your HMC, the HMC can monitor all the managed
servers. If a problem occurs and the application is enabled, Electronic Service
Agent can report the problem to your service and support organization. If your
server is partitioned, Electronic Service Agent, together with the Service Focal
Point application, reports serviceable events and associated data collected by
Service Focal Point to your service and support organization.

8.8.1 Service Agent

The Electronic Service Agent Gateway maintains the database for all the
Electronic Service Agent data and events that are sent to your service and
support organization, including any Electronic Service Agent data from other
client HMCs in your network. You can enable Electronic Service Agent to perform
the following tasks:
Report problems automatically; service calls are placed without intervention.
Automatically send service information to your service and support
organization.
Automatically receive error notification either from Service Focal Point or from
the operating system running in a full system partition profile.
Support a network environment with a minimum number of telephone lines for
modems.
For the client we can define e-mail notification to the e-mail account.
Remote Support Facility
The Remote Support Facility is an application that runs on the HMC and enables
the HMC to call out to a service or support facility. The connection between the
HMC and the remote facility can be used to:
Allow automatic problem reporting to your service and support organization
Allow remote support center personnel to directly access your server in the
event of a problem
Ask the client for this information, or fill it out together with the client.
IBM Eserver p5 590 and 595 System Handbook
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