Service Focal Point - IBM p5 590 System Handbook

Figure 8-37 PPP or VPN connection
As you can see, this is a VPN connection to IBM

8.8.2 Service Focal Point

The Service Focal Point application is used to help service personnel to
diagnose and repair problems on partitioned systems. Service personnel use the
HMC as the starting point for all hardware service issues. The HMC gathers
various hardware system-management issues at one control point, allowing
service personnel to use the Service Focal Point application to determine an
appropriate hardware service strategy. Traditional service strategies become
more complicated in a logically partitioned environment. Each logical partition
runs on its own, unaware that other logical partitions exist on the same system. If
a shared resource such as a power supply has an error, the same error might be
reported by each partition using the shared resource. The Service Focal Point
application enables service personnel to avoid long lists of repetitive call-home
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Chapter 8. Hardware Management Console overview