Accessing The Held Calls List - AT&T SB67020 User Manual

Synapse SB67020 Deskset User's Guide

Accessing the Held Calls List

This feature applies to Line Appearance mode only.
When you or anyone else in your office puts an external call on hold, the call is displayed
in the Held Calls List. From the Held Calls List, you can view and retrieve any held call in
the system.
Your Deskset Line Appearance LEDs also show which lines have held calls on them, but
only for the lines assigned to your Deskset. All Desksets in the system may not have the
same lines assigned to them. For example, your department may have lines 1 to 4
assigned to your Desksets. Another department in your company may have lines 5 to 8
assigned to their Desksets. Using the Held Calls List at your Deskset, you can access calls
being held on lines 1 to 8.
To view and retrieve calls from the Held Calls List:
1. Press MENU, then 1, then 1.
The Calls on Hold screen appears.
2. Press
3. Press SELECT to retrieve the call.
The call becomes active on your Intercom line. Any previous active call on your
Deskset goes on hold.
Accessing Items in Lists
 
or to highlight the desired call.
If you put a Line Appearance call on hold then retrieve the same call from
the Held Calls List, you will only be able manage the call on the Intercom
line.
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