AT&T SB67020 User Manual page 141

Synapse SB67020 Deskset User's Guide
Deskset does not automatically forward a call to an outside phone number.
Probable Cause
Forwarding to an outside
phone number has been
disabled or Call Forward All
or the Call Forward–No
Answer settings are
incorrect.
You are unable to manually forward a call to Voicemail.
Probable Cause
Call Appearance mode
only—You cannot foward
incoming Ring Group calls
and incoming Call Queue
calls to Voicemail.
Troubleshooting
Corrective Action
Call Appearance mode only—Check that Call

Forward All is on. FWD should appear in the top
right corner of the screen while in Idle mode.
Press MENU, then 1, then 6 to turn this feature
on.
Call Appearance mode only—Confirm that the

Call Forward All Target is set to Phone #. On
the Deskset, press MENU –> 2 –> 2 –> 1.
Ensure that a valid outside number is shown in

the to Phone # field. Enter a 9 or whatever digit,
if any, that must be dialed first for an outside call.
Check that forwarding to an outside phone

number has been enabled. Your system
administrator must enable Call Fwd/Transfer
to line in the Admin Settings.
Corrective Action
Nothing. The system administrator can designate

a Deskset as a forwarding destination if the Ring
Group call is unanswered. If that Deskset does
not answer the forwarded call, the call will be
forwarded again according to that Deskset's
settings.
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