Transferring A Call To A Busy Extension - AT&T SB67020 User Manual

Synapse SB67020 Deskset User's Guide
4. To complete the transfer, press
two seconds. When the transfer is complete, the screen returns to Idle mode.

Transferring a call to a busy extension

If you try to transfer a call to an extension in your office that is on an active call or is
paging, the Extension Status screen reads on a call, as shown in Figure 18.
If the other extension has Do Not Disturb ON, the Extension Status screen reads Busy,
as shown in Figure 18.
Extension with Active Call or Paging
You can press:

Continue
Deskset's screen, and the other party can answer your call if they wish.

Mailbox.
Call Management
0:08
202
Transfer
Figure 18. Extension Status Screens
to call the other extension. Your incoming call appears on the other
to transfer the waiting party directly to the other extension's Personal
Xfer VM
2
. A Call Transferred screen appears for
Transfer
Call Transferred.
Extension with DND ON
48
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