AT&T GL2101 Complete User's Manual
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AT&T GL2101 Complete User's Manual

Dect 6.0 cordless telephone
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Complete user's manual
GL2101/GL2101-2
DECT 6.0 cordless telephone

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Summary of Contents for AT&T GL2101

  • Page 1 Complete user’s manual GL2101/GL2101-2 DECT 6.0 cordless telephone...
  • Page 2 This telephone system is compatible with certain AT&T DECT 6.0 cordless headsets. https://telephones.att.com/accessories Visit for a list of compatible cordless headsets. Model number: GL2101 (one-handset system GL2101-2 (two-handset system) Type: DECT 6.0 cordless telephone Serial number: __________________________________________________________ Purchase date: __________________________________________________________ Place of purchase: _______________________________________________________ Both the model and serial numbers of your AT&T product can be found on the...
  • Page 3 NE PAS INCINÉRER OU PERCER LES PILES. Made in China / Fabriqué en chine GP1621 Cordless handset Charger for cordless Battery for cordless Battery handset with power handset compartment cover (2 for GL2101-2) adapter installed (2 for GL2101-2) (2 for GL2101-2) (1 for GL2101-2)

  • Page 4: Table Of Contents

    Complete user’s manual GL2101/GL2101-2 DECT 6.0 cordless telephone Table of contents Getting started Clear voicemail indicator/ indication ............ 18 Important safety information ....1 Key tone ............18 Safety information ........1 Home area code ........19 Especially about cordless Dial mode ...........20 telephones ............2...
  • Page 5 Answer an incoming call during an Edit a call block list entry ....50 intercom call ..........30 Save a caller ID log entry to Call transfer using intercom ....31 the call block list ........51 Unblock a telephone number ..52 Directory Mute rings of blocked calls .....

  • Page 6: Getting Started

    Getting started Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information Read and understand all instructions in the user’s manual.

  • Page 7: Especially About Cordless Telephones

    Getting started Important safety information Disposal of a battery into fire or a hot oven, or mechanically crushing or cutting of a battery, that can result in an explosion. Leaving a battery in an extremely high temperature surrounding environment that can result in an explosion or the leakage of flammable liquid or gas.

  • Page 8: Precautions For Users Of Implanted Cardiac Pacemakers

    Getting started Important safety information Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers.

  • Page 9: Installation

    Getting started Installation You must install and charge See pages 12-14 for easy the battery before using the instructions. cordless handset. Install the telephone base close to a telephone jack and a power outlet not controlled by a wall switch. The telephone base can be placed on a flat surface. For optimum range and better reception, place the telephone base in a central and open location.

  • Page 10: Quick Reference Guide - Handset

    Getting started Quick reference guide - handset Handset On when the handset is charging in the telephone CHARGE light base or charger. Press to show directory entries when the handset is VOL p DIR not in use. Press to scroll up while in menus. While entering names or numbers, press to move the cursor to the right.
  • Page 11 Getting started Quick reference guide - handset While reviewing a caller ID log entry, press repeatedly to add or remove 1 in front of the telephone number before dialing or saving it in the directory. Press and hold to set or to dial your voicemail number.
  • Page 12 Getting started Quick reference guide - handset During a call, press to hang up. OFF/CANCEL While in a menu, press to cancel an operation, back up to the previous menu, or exit the menu display; or press and hold this button to exit to idle mode. When the handset is ringing, press to mute the ringer temporarily.
  • Page 13 Getting started Quick reference guide - handset Main menu The selected menu item is highlighted. Feature menu Directory (page 32) Caller ID log (page 40) Intercom (page 29) Call block (page 48) Menu Ringers (page 15) Set date/time (page 16) Settings (page 16) Using menus: 1.

  • Page 14: Quick Reference Guide - Telephone

    Getting started Quick reference guide - telephone base Telephone base Charging pole FIND HS Press to page all handsets.

  • Page 15: Telephone Base And Charger Installation

    Getting started Telephone base and charger installation Install the telephone base and charger, as shown below. The telephone base is ready for tabletop use. Telephone base installation Plug one end of the Plug the large end of the telephone line cord into a telephone base power adapter telephone jack or a DSL filter.

  • Page 16: Charger Installation

    Getting started Telephone base and charger installation Charger installation Plug the large end of the charger’s power adapter into an electrical outlet not controlled by a wall switch. Ensure the small end of the charger’s power adapter is plugged into the power jack on the bottom of the charger.

  • Page 17: Battery Installation And Charging

    Getting started Battery installation and charging Install the battery, as shown below. Once you have installed the battery, the screen indicates the battery status (see the following table). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use.
  • Page 18 Getting started Battery installation and charging 2. Align the cover flat against the battery compartment, then slide it upwards until it clicks into place. 3. Charge the handset by placing it face forward in the telephone base or charger. The CHARGE light on the top of the handset is on during charging.
  • Page 19 Getting started Battery installation and charging After you install your telephone or power returns following Date: MM/DD/YY a power outage, the handset and telephone base will prompt you to set the date and time. For instructions, see Set date/time on page 16. To skip setting the date and /CANCEL on the handset.

  • Page 20: Telephone Settings

    Telephone settings Handset settings Ringer volume You can select the ringer volume for incoming calls. A ringer Ringers off icon shows when the volume is set to off. To set the ringer volume: 1. Press MENU/ in idle mode. SELECT to highlight Ringers, then press 2.

  • Page 21: Lcd Language

    Telephone settings Handset settings LCD language You can select English, French, or Spanish to be used for all screen displays. To select the LCD language: LCD language 1. Press MENU/ in idle mode. SELECT to highlight Settings, then press 2. Press /SELECT.

  • Page 22: Set Speed Dial Voicemail Number

    Telephone settings Handset settings Set speed dial voicemail number This feature lets you save your voicemail number for quick access when you 1 key. press and hold the To set your voicemail number: 1. Press MENU/ in idle mode. SELECT Voicemail # to highlight Settings, then press 2.

  • Page 23: Clear Voicemail Indicator

    Telephone settings Handset settings Clear voicemail indicator/indication Use this feature when the telephone indicates there is new voicemail but there is none. For example, when you have accessed your voicemail while away from home. This feature only turns off the displayed New voicemail and the icon;...

  • Page 24: Home Area Code

    Telephone settings Handset settings Home area code If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID log only displays the seven digits of the telephone number.

  • Page 25: Dial Mode

    Telephone settings Handset settings Dial mode The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone. To set the dial mode: 1. Press MENU/ in idle mode.

  • Page 26: Quiet Mode

    Telephone settings Handset settings QUIET mode When QUIET mode is turned on, the telephone silences all sounds during the set period of time (1-12 hours). However, the handset locator paging tone and any sound-generating operations initiated by users, such as making calls using the speakerphone or setting ringer volume, will sound as normal.

  • Page 27: Telephone Operation

    Telephone operation Telephone operation Telephone operation Make, answer or end a call To make a call: The screen displays the Press PHONE/ or /SPEAKER on the handset, FLASH elapsed time as you talk then enter the telephone number. (in hours, minutes and To predial a call: seconds).

  • Page 28: Options While On Calls

    Telephone operation Options while on calls Handset speakerphone /SPEAKER to switch between the speakerphone and During a call, press normal handset use. Press OFF/ , or return the handset to the telephone base or charger to CANCEL hang up. Volume control While on a call, you can adjust the listening volume on the handset.

  • Page 29: Chain Dialing

    Telephone operation Options while on calls Chain dialing Use this feature to initiate a dialing sequence from numbers Home 0:01:30 stored in the directory, caller ID log or redial list while you are 888-722-7702 on a call. Chain dialing is useful if you wish to access other numbers 10:30 11/20 (such as bank account numbers or access codes) from the...

  • Page 30: Redial

    Telephone operation Redial Last number redial Each handset stores the last 10 dialed numbers (up to 30 digits each) in the redial list. To view the 10 most recently dialed numbers: 1. Press REDIAL in idle mode. or REDIAL repeatedly to browse 2.

  • Page 31: Save A Redial Entry To The Directory

    Telephone operation Redial Save a redial entry to the directory 1. Press REDIAL on the handset or telephone base in idle mode. or REDIAL repeatedly to browse until the desired number 2. Press displays. /SELECT twice. 3. Press MENU 4. The screen displays Enter number. Use the dialing keys to edit the number, if necessary.

  • Page 32: Handset Locator

    Telephone operation Handset locator This feature helps you find a misplaced handset. To start paging: Press FIND HS on the telephone base when it is not in use. All idle handsets ring and display ** Paging ** . To end paging: Press PHONE/ /CANCEL or FLASH...

  • Page 33: Multiple Handset Use

    Multiple handset use Join a call in progress Another handset can join you on a call. The call continues until all parties hang up. You can share an outside call with up to two system handsets. When a handset is already on a call, press PHONE/ /SPEAKER on FLASH another handset to join the call.

  • Page 34: Intercom

    Intercom Use the intercom feature for conversations between two handsets. You can buy additional expansion handsets (AT&T model GL2101-0, sold separately) and cordless headsets for this telephone system. You can register up to five handsets, or three handsets and two cordless headsets to the telephone base.

  • Page 35: Answer An Incoming Call During An Intercom Call

    Multiple handset use Intercom Answer an incoming call during an intercom call If you receive an incoming call during an intercom call, you will hear an alert tone. Handsets display the caller ID. To answer a call during an intercom call: Press PHONE/ to answer the call and the intercom call ends FLASH...

  • Page 36: Call Transfer Using Intercom

    Multiple handset use Call transfer using intercom While on an outside call, you can use the intercom feature to transfer the call from one device to another. To transfer an outside call using intercom: Home 0:01:30 1. When on an outside call, press MENU/ SELECT to highlight Intercom, then press 2.

  • Page 37: Directory

    Directory About the directory The directory stores up to 50 entries with up to 30 digits for each phone number and 15 characters for each name. Directory entries are stored at the telephone base and Charlie Johnson shared by all system handsets. Any changes made on one 888-883-2445 handset apply to all.

  • Page 38: Create And Review Entries

    Directory Create and review entries Create a new directory entry 1. Press MENU/ in idle mode. SELECT 2. Press to highlight Directory, then press /SELECT . MENU /SELECT again to choose Add new entry, then press 3. Press MENU /SELECT . MENU 4.
  • Page 39 Directory Create and review entries Character chart: Characters by number of key presses Dialing keys & Space Note: When entering a name in the directory, the first letter of each word is automatically capitalized.

  • Page 40: Add A Predialed Telephone Number To The Directory

    Directory Create and review entries Add a predialed telephone number to the directory You can save a predialed telephone number to the directory. 1. While the telephone is not in use, use the dialing keys to enter the telephone number (up to 30 digits). 888-722-7702 Press and hold PAUSE to insert a 3-second dialing pause (a P appears).

  • Page 41: Review The Directory

    Directory Create and review entries Review the directory 1. Press DIR when in idle mode. The screen shows the first entry in the directory. List empty appears if there are no directory entries. 2. Press CID or DIR to browse through the directory or use the dialing keys to start a name search (page 37).

  • Page 42: Search By Name

    Directory Create and review entries Search by name 1. Press DIR when the handset is in idle mode. Charlie Johnson 2. When an entry appears, use the dialing keys (0-9) to start a 888-883-2445 name search (alphabetical search). The directory shows the first name beginning with the first letter associated with the dialing key, if there is an entry in the directory that begins with that letter.

  • Page 43: Dial A Directory Entry

    Directory Dial, delete and edit a directory entry Dial a directory entry 1. Search for the desired entry in the directory (see Review Home 0:01:30 the directory on page 36 and Search by name on page 888-360-4121 37). 2. When the displayed number is in the correct format, press 10:30 11/20 PHONE/...

  • Page 44: Entry

    Directory Dial, delete and edit a directory entry Delete a directory entry 1. While reviewing a directory entry, press DELETE on the Delete entry? handset. The screen shows Delete entry?. 2. Press /SELECT to delete the displayed entry from MENU the directory.

  • Page 45: Caller Id

    Caller ID About caller ID This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the telephone, even while on another call.

  • Page 46: Caller Id Operation

    Caller ID Caller ID operation How the caller ID log works The telephone stores caller ID information about the last 30 incoming calls in the telephone base. Entries are stored in reverse chronological order. The phone deletes the oldest entry when the log is full to make room for new calls.

  • Page 47: Review The Caller Id Log

    Caller ID Caller ID operation Review the caller ID log Review the caller ID log to find out who called, to return the call or to copy the caller’s name and number into your directory. 1. When the telephone is in idle mode, press CID to view the caller ID log in reverse chronological order starting with the most recent call.

  • Page 48: View Dialing Options

    Caller ID Caller ID operation View dialing options Although the caller ID log entries may contain 10 digits (the area code plus the 7-digit number), in some areas, you may need to dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change the number of digits that you dial from the caller ID log or store to the directory.

  • Page 49: Save A Caller Id Log Entry To The Directory

    Caller ID Caller ID operation Save a caller ID log entry to the directory 1. While reviewing the caller ID log, press CID or DIR to browse through the caller ID log. /SELECT. 2. When the desired entry displays, press MENU /SELECT again to choose To Directory.

  • Page 50: Save A Caller Id Log Entry To The Call Block List

    Caller ID Caller ID operation Save a caller ID log entry to the call block list 1. While reviewing the caller ID log, press CID or DIR to browse through the caller ID log. 2. When the desired entry displays, press /SELECT.
  • Page 51 Caller ID Caller ID operation Delete caller ID log entries To delete an entry: 1. Search for the desired entry in the caller ID log (see Review the caller ID log on page 42). 2. When the desired entry is displayed, press DELETE. You hear a confirmation tone.

  • Page 52: Reasons For Missing Caller Id Information

    Caller ID Reasons for missing caller ID information There are occasions when other information or no information shows for various reasons: On-screen message Reason The caller prefers not to show the name. PRIVATE NAME The caller prefers not to show the phone number. PRIVATE NUMBER The caller prefers not to show the phone number and name.

  • Page 53: Call Block

    Call block Call block settings If you have subscribed to caller ID service, you can set the telephone to block unknown calls and certain undesired calls. The call block list can store up to 20 entries. When a call is blocked, the caller will hear a simulated busy tone for one ring cycle. The call recipient may pick up the call during the first ring when there is no caller ID information.

  • Page 54: Add A Call Block List Entry

    Call block Call block settings Add a call block list entry 1. Press MENU/ in idle mode. SELECT to highlight Call block, then press /SELECT . 2. Press MENU /SELECT to choose Block list . 3. Press MENU 4. Press to highlight Add new entry, then press /SELECT .

  • Page 55: Review Call Block List

    Call block Call block settings Review call block list /SELECT to enter the main menu when the handset is not in use. 1. Press MENU to scroll to Call block, then press /SELECT. 2. Press MENU 3. Press /SELECT to choose Block list . MENU /SELECT to choose Review .

  • Page 56: Save A Caller Id Log Entry To The Call Block List

    Call block Call block settings Save a caller ID log entry to the call block list 1. While reviewing the caller ID log, press CID or DIR to browse through the caller ID log. /SELECT. 2. When the desired entry displays, press MENU 3.

  • Page 57: Unblock A Telephone Number

    Call block Call block settings Unblock a telephone number /SELECT to enter the main menu when the handset is not in use. 1. Press MENU to scroll to Call block, then press /SELECT. 2. Press MENU 3. Press /SELECT to choose Block list . MENU /SELECT to choose Review .

  • Page 58: Appendix

    Appendix Add and register handsets/headsets Your telephone can support up to five DECT 6.0 cordless handsets (AT&T model GL2101-0, sold separately) and cordless headsets (sold separately). Visit https://telephones.att.com/accessories for a list of compatible DECT 6.0 cordless headsets. Each new handset or headset must be registered to the telephone base before use.
  • Page 59 Appendix Add and register handsets/headsets If registration fails, the system will automatically try to register again. If registration fails after the third try, Registration failed appears on the handset screen. The handset shows To register HS... and ...see manual. This may take up to five minutes to occur.

  • Page 60: Deregister Handsets

    Appendix Deregister handsets You may need to deregister your handsets if: You have five registered handsets and need to replace a handset. -OR- You wish to change the designated handset number of your registered handsets. You must first deregister ALL handsets, and then register each handset you wish to use again, one at a time.

  • Page 61: Screen Icons, Indicator Lights And Alert Tones

    Appendix Screen icons, indicator lights and alert tones Screen icons The battery icon flashes when the battery is low and needs charging. (flashing) The battery icon animates when the HANDSET 1 battery is charging. (animated display) The battery icon becomes solid when the battery is fully charged.

  • Page 62: Handset Alert Tones

    Appendix Screen icons, indicator lights and alert tones Handset alert tones 1 short beep A key is pressed. 2 short beeps Error tone. The command has failed. You have reached the beginning or end of the list. You have reached the minimum or maximum listening volume.

  • Page 63: Screen Messages

    Appendix Screen messages Calling HS X (For models with two or The handset is calling another handset (for intercom calls). more handsets only) Ended You have just ended a call. HS X is calling (For models with two or Another handset is calling. more handsets only) Intercom The handset is on an intercom call.
  • Page 64 Appendix Screen messages Speaker The handset speakerphone is in use. To register HS... The handset is not registered to any telephone base ...see manual Intercom failed. Unable to call You try to make a call when the handset is out of range.

  • Page 65: Troubleshooting

    If changing the telephone line cord does not help, the wall jack (or the wiring to this wall jack) may be defective. Try using a different wall jack in your home to connect your GL2101/GL2101-2 telephone, or contact your telephone service provider (charges may apply).
  • Page 66 Appendix Troubleshooting I cannot dial out. Try all the suggestions in The display shows No line. I cannot get a dial tone mentioned above . Make sure you have a dial tone before dialing. The handset may take a second or two to find the telephone base and produce a dial tone. This is normal.
  • Page 67 Appendix Troubleshooting My caller ID isn’t working. Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your phone. The caller may not be calling from an area that supports caller ID. Both your telephone service provider and your caller’s telephone service provider must use caller ID compatible equipment.
  • Page 68 Appendix Troubleshooting Common cure for electronic equipment: If the telephone is not responding normally, try resetting the telephone. Do the following in the order listed: 1. Disconnect the power to the telephone base. 2. Disconnect the handset battery, and spare battery, if applicable. 3.

  • Page 69: Maintenance

    Appendix Maintenance Taking care of your telephone Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment. Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it.

  • Page 70: For C-Ul Compliance

    Appendix For C-UL compliance In compliance with the bilingual requirements for safety, caution, and war nin g marki ngs o f Canadian Federal and Provincial/Territorial statutes and regulations, the French version of Important safety information is included. Mesures de sécurité importantes Ce symbole vous alertera d’informations importantes ou d’instructions d’entretien pouvant apparaître dans ce guide d’utilisation.
  • Page 71 Appendix For C-UL compliance MISES EN GARDE: N’utilisez que les adaptateurs inclus avec ce produit. Pour obtenir une pièce de rechange, visitez https://telephones.att.com notre site Web au ou composez le 1-800-222-3111 1-866-288-4268 . Au Canada, composez le ATTENTION: Afin de prévenir les risques d’incendie ou d’explosion de la pile, replacez la pile avec une pile du même type.
  • Page 72 Appendix For C-UL compliance Piles rechargeables à l’hydrure métallique de nickel : Jetez ces piles de manière sécuritaire. N’incinérez pas et ne peercez pas les piles. Comme pour les autres piles du même type, si elles sont brûlées ou percées, des matières corrosives peuvent s’en échapper, ce qui risque de causer des brûlures ou autres blessures corporelles.

  • Page 73: Fcc Part 68 And Acta

    Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
  • Page 74 Appendix FCC Part 68 and ACTA Industry Canada This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device.

  • Page 75: Fcc Part 15

    Appendix FCC Part 15 NOTE: This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.

  • Page 76: California Energy Commission Battery Charging Testing

    Appendix California Energy Commission battery charging testing instructions This telephone is set up to comply with the energy-conserving standards right out of the box. These instructions are intended for California Energy Commission (CEC) compliance testing only. When the CEC battery charging testing mode is activated, all telephone functions, except handset battery charging, will be disabled.

  • Page 77: Limited Warranty

    Appendix Limited warranty The AT&T brands are used under license. This product is covered by a one-year limited warranty. Any replacement or warranty service, and all questions about this product, should be directed to https://telephones.att.com 1 (800) 222-3111 our website at or call .
  • Page 78 Appendix Limited warranty Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit. 5. How do you get warranty service? To obtain warranty service in the United States of America, visit https://telephones.att.com 1 (800) 222-3111 or call...

  • Page 79: Technical Specifications

    Appendix Technical specifications RF frequency band 1921.536MHz — 1928.448MHz Channels Telephone base voltage 96 — 129 Vrms (AC voltage, 60Hz) Telephone base voltage 6VDC @0.6A (DC adapter output) Max. PS1 or LPS Handset voltage 2.4 VDC, AAA x 2, Ni-MH Charger voltage 6VDC @0.4A (DC adapter output)

  • Page 80: Index

    Index Index name search 37 new entries 33–35 Add a call block list entry 49 review entries 36–37 Add a handset 53 DSL 10 Alert tones 57 Answer a call 22 Answer an incoming call Elapsed time 22 during an intercom call 30 End a call 22 Expand your telephone system 53–54 Battery charging 12–13...
  • Page 81 Index Index Operating range 74 Unblock a telephone number 52 Paging 27 Voicemail 17 Phonebook (directory) 32 Volume 15, 23 Predial a call 22 Pulse dialing 20 Warranty 72–73 Quick reference guide 5–9 Quiet mode 21 Receive a call 22 Redial 25, 25–26 Replace a handset 55 Review call block list 50...
  • Page 82 https://telephones.att.com Company: Advanced American Telephones Address: 9020 SW Washington Square Road - Ste 555 Tigard, OR 97223, United States. Phone: 1 (800) 222-3111 in the U.S. or 1 (866) 288-4268 in Canada The Bluetooth® word mark and logos are owned by Bluetooth SIG, Inc. and any use of such marks by Advanced American Telephones and its parent, VTech Holdings Limited, is under license.

This manual is also suitable for:

Gl2101-2

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