Transferring A Call - AT&T SB67020 User Manual

Synapse SB67020 Deskset User's Guide

Transferring a Call

This section applies to Call Appearance mode only. To make calls available to
other Desksets when your system is in Line Appearance mode, put a call on hold.
Someone at another Deskset can retrieve the call if that line has been assigned
to their Deskset as described in
on page
Calls List" on page
You can transfer an active or a held call to an internal extension or outside number.
The transfer recipient does not have to talk to you before receiving the transferred call.
If you do not talk to the transfer recipient before transferring the call, you are making an
"unsupervised" transfer. If you talk to the transfer recipient before completing the
transfer, you are making a "supervised" transfer.
You can transfer a call to an outside number only if this function has been enabled by
your system administrator. The call transfer function is enabled by default.
You can also transfer a call directly to voicemail by selecting an extension, Group Mailbox
(if available), or your Personal Mailbox.
To transfer a call:
1. Press
the Transfer Setup screen appears.
2. Select a transfer target. You can:
dial an outside number (as shown below) or an extension, or make a call from a

list. See
transfer the call directly to voicemail by pressing

or Group Mailbox, or by pressing
3. When the new call is established, you are ready to transfer the first call. You can:
speak to the person to whom you are transferring the call and announce the

transfer.
cancel the Transfer Setup screen on the first call by selecting the first call and

pressing CANCEL. The call remains on hold.
Call Management
46. To view and access held calls on all lines, see
63.
from the Active Call screen. The call is automatically put on hold and
Transfer
"Outgoing Calls" on page
232-555-01
Ext List
47
"Putting a Call on Hold (Line Appearance Mode)"
Press
0:05
Transfer
Aw aiting Transfer...
232-555-0176
([W/LVW
43. Go to Step 3.
MBList
to select an extension. Go to Step 4.
VMList
2
Park List Page
Back to Contents
"Accessing the Held

3DUN/LVW 0%/LVW
to select a Personal