AT&T SB67020 User Manual page 147

Synapse SB67020 Deskset User's Guide
Incomplete Voicemail messages.
Probable Cause
Recording interrupted by
time-out or full memory.
Unable to find a message in a Group Mailbox.
Probable Cause
Group Mailboxes are
accessed by multiple users.
The number of new messages in a Group Mailbox changed spontaneously.
Probable Cause
Group Mailboxes are
accessed by multiple users.
Troubleshooting
Corrective Action
If a caller leaves a very long message, part of it

may be lost when the Deskset disconnects the
call after two minutes.
If the caller pauses for longer than six seconds,

the Deskset stops recording and disconnects the
call.
If the Deskset's memory becomes full during a

message, the Deskset stops recording and
disconnects the call.
If the caller's voice is very soft, the Deskset may

stop recording and disconnect the call.
Corrective Action
None. Group Mailboxes are accessed by multiple

users. Messages can be marked as old or deleted
by other users.
Corrective Action
None. Group Mailboxes are accessed by multiple

users. Messages can be marked as old or deleted
by other users.
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