Accessing The Held Calls List - AT&T SB35020 User Manual

Syn248 SB35020 Deskset User's Guide

Accessing the Held Calls List

When you or anyone else in your office puts an external call on hold, the call is displayed
in the Held Calls List. The Held Calls List shows all held calls on all lines in the system,
including lines that haven't been assigned to your Deskset Line keys.
You can view and retrieve any held call in the system from the Held Calls List. A call
retrieved from the Held Calls List uses an Intercom line on your Deskset.
Your Deskset Line keys flash orange to indicate held calls on the lines that were assigned
to your Deskset. Pressing a flashing orange Line key is the easiest way to retrieve a held
call. However, this is not always possible because all Desksets in the system may not
have the same lines assigned to them. For example, your department may have lines 1
and 2 assigned to your Desksets. Another department in your company may have lines
3 and 4 assigned to their Desksets. Using the Held Calls List, you can access calls being
held on lines 3 and 4.
To retrieve a call from the Held Calls List:
1. Press MENU, then 1, then 1.
The Calls on Hold screen appears.
2. Press
3. Press SELECT to retrieve the call.
The call becomes active on your Intercom line. Any previous active call on your
Deskset goes on hold.
Accessing Items in Lists
 
or to highlight the desired call.
If you put an external call on hold then retrieve the same call from the Held
Calls List, you will only be able manage the call on the Intercom line.
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