System Administration ...........................................................................................................................1
System Diagnostics ...............................................................................................................................5
Remote Maintenance.............................................................................................................................5
MP Program Download..........................................................................................................................6
MA4000 Management System ..............................................................................................................8
Chapter 9 Feature Descriptions ........................................................................................................................... 1
CCIS Feature List ................................................................................................................................34
CCIS Features Descriptions ................................................................................................................35
ISDN Feature List ................................................................................................................................41
ISDN Feature Descriptions ..................................................................................................................42
Q-SIG Feature List...............................................................................................................................44
Q-SIG Feature Descriptions ................................................................................................................44
Wireless Feature List ...........................................................................................................................45
System Outline ......................................................................................................................................1
OpenWorX: Dialer..................................................................................................................................9
OpenWorX: Name Display...................................................................................................................16
System Specifications..........................................................................................................................17
Basic ACD .............................................................................................................................................1
Basic ACD Features ..............................................................................................................................2
CallCenterWorX MIS .............................................................................................................................6
Q-Master 3.1........................................................................................................................................10
QueWorX4.0 ........................................................................................................................................15
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2000 IPS Request for Proposal (RFP) Reference Guide
Issue 6