NEC UNIVERGE NEAX 2000 IPS Reference Manual page 233

Chapter 12 Automatic Call Distribution with MIS
PBX Requirements
PBX Requirements
PZ-M606-A
Related Documents
CallCenterWorX System Manual
CallCenterWorX Features and Specifications Manual
Dterm Series E Supervisor Console User Guide
Dterm Series E Agent Console User Guide
CallCenterWorX Sales Slick
ICS ACD System Manual
Abacus User's Guide
Navigator Configuration Guide
Navigator Reports Manual
Navigator Real Time Screen Manual
CallCenterWorX ACD User Guide
ACD Terminals
With the Dterm Series i/E ACD terminals enjoy the convenience of having the most frequently
used ACD function keys silk-screened right on the terminal.
Availability
The 32-button Series E ACD terminals are available in soft white or black. User Guides and
spare parts are also available.
DTP-32DA-1 (WH)
DTP-32DA-1 (BK)
Dterm Series E Supervisor User Guide (10-pack)
Dterm Series E Agent Console User Guide (10-pack)
Detachable dial-pads are available for Dterm Series I and Dterm IP instruments in an ACD
environment.
BS(ACD)-R
UNIVERGE 2000 IPS Request for Proposal (RFP) Reference Guide
NEAX
Issue 6
On board Ethernet Interface card (Ethernet TCP/IP)
Title
Dial pad for ACD (Available in black and white)
Remarks
Page 12- 9