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Chapter 7. SLT Features
Trunk Queuing
CPC-96, CPC-288, and CPC-576 All Versions
Description
When you try to originate a call by MCO (enter 9 [UK/HK] or 0 [Taiwan, Malaysia, Indonesia]) and
all outside lines in a trunk group are busy, the System can call you when a line becomes free. Simply
pick up the handset and dial the telephone number when the Trunk Callback alert tone rings.
Operation
To set Trunk Queuing:
1. Lift the handset.
2. Enter trunk access code.
3. Enter the Callback Request code (default = 3 [UK/HK] or
3# [Taiwan, Malaysia, Indonesia]).
4. Replace the handset.
5. Wait for the Trunk Callback alert tone.
To respond to the Trunk Callback alert tone:
1. Lift the handset.
Hardware Requirements
•
N/A
Considerations
•
Response to the Trunk Callback must be within 15 seconds or Trunk Queuing will be cancelled.
•
The Trunk Queuing feature may also be used if you hear a busy tone when trying to make a call
using the MCO Trunk Access feature.
Universal Night Answer to Page
CPC-96, CPC-288, and CPC-576 Version 3.0
Description
During night mode, Universal Night Answer (UNA) sends incoming calls for selected trunks to ring
external paging speakers.
UNA calls can be picked up from any extension, provided the extension's Class of Service (COS)
allows UNA answer.
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Action
Action
ICX (International), issued March/1999
Section 700 - Operation
Result
Intercom dial tone
Busy tone
Result
Outside dial tone
ICX-35-700
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