AT&T TL86103 User Manual page 153

Appendix
Troubleshooting
System does not respond to remote commands.
• Make sure to enter your remote access code correctly (page 124).
• Make sure you are calling from a touch-tone phone. When you dial a
number, you should hear tones. If you hear clicks, the phone is not a touch-
tone telephone and cannot activate the answering system.
• The answering system may not detect the remote access code while your
announcement is playing. Try waiting until the announcement is over before
entering the code.
• There may be interference on the phone line you are using. Press dialing
keys firmly.
System does not record messages.
• Make sure the answering system is on. L1) Ans sys off or L2) Ans sys off
should not appear on the handset and the /LINE 1 ANS ON/OFF or
/LINE 2 ANS ON/OFF light on the telephone base should be on.
• Make sure the memory of the answering system is not full.
• If you subscribe to voicemail service, change the number of rings so
that your answering system answers before your voicemail (page 112).
To determine how many rings activate your voicemail, contact your
telephone service provider.
• If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult your
fax machine documentation for information on compatibility with
answering systems.
System announces, "Time and day not set."
• You need to reset the system clock (page 38).
Outgoing announcement is not clear.
• When you record your announcement, make sure you speak in a normal
tone of voice, about nine inches from the handset or the telephone base.
• Make sure there is no background noise (TV, music, etc.) while recording.
Voicemail and
• Your telephone has both a built-in answering system and voicemail
indication. If Voicemail and
telephone has received a signal from your telephone service provider
that you have a voicemail message waiting for you to retrieve from them.
Contact your telephone service provider for more information on how to
access your voicemail.
show on the screens, and I don't know why.
appear on the screens, and then your
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