AT&T TL86103 User Manual page 147

Appendix
Troubleshooting
My telephone doesn't work at all.
• Make sure the power cord is securely plugged in.
• Make sure that the battery connector is securely plugged into the handset.
• Make sure the telephone line cord is securely and firmly plugged into the
telephone base and the telephone wall jack.
• Charge the battery in the cordless handset for at least 11 hours. For optimum
daily performance, return the cordless handset to the charger when not in use.
• If the battery is depleted, charge the handset for at least 30 minutes before
you use it. Refer to page 13 for details.
• Reset the telephone base. Unplug the electrical power. Wait for
approximately 15 seconds, and then plug it back in. Allow up to one minute
for the handset and telephone base to reset.
• You may need to purchase a new battery. Please refer to
Battery installation and charging (pages 13-14) in this user's manual.
The display shows No line. I cannot get a dial tone.
• Try all the suggestions mentioned above.
• If the previous suggestions do not work, disconnect the telephone line
cord from your telephone and connect the telephone line cord to another
telephone.
• If there is no dial tone on the other telephone either, your telephone line
cord may be defective. Install a new telephone line cord.
• If changing the telephone line cord does not help, the wall jack (or
the wiring to this wall jack) may be defective. Try using a different wall
jack in your home to connect your TL86103 telephone, or contact your
telephone service provider (charges may apply).
I cannot dial out.
• Try all the suggestions mentioned above.
• Make sure you have a dial tone before dialing. The cordless handset may
take a second or two to find the telephone base and produce a dial tone.
This is normal. Wait an extra second before dialing.
• Eliminate any background noise. Noise from a television, radio or other
appliances may cause the phone to not dial out properly. If you cannot
eliminate the background noise, first try muting the cordless handset before
dialing, or dialing from another room with less background noise.
• If other phones in your home are having the same problem, contact your
telephone service provider (charges may apply).
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