AT&T TL86103 User Manual page 151

Appendix
Troubleshooting
My calls cut in and out while I'm using my cordless handset.
• Other electronic products such as HAM radios and other DECT phones, can
cause interference with your cordless phone. Try installing your phone as far
away as possible from these types of electronic devices.
• Do not install this phone near a microwave oven or on the same electrical
outlet. You may experience decreased performance while the microwave
oven is operating.
• If you plug your phone in with a modem or surge protector, plug the
phone (or modem/surge protector) into a different location. If this does
not solve the problem, relocate your phone or modem farther apart from
one another, or use a different surge protector.
• Move your telephone base to a higher location. The phone may have better
reception when installed in a high area.
• If other phones in your home are having the same problem, contact your
telephone service provider (charges may apply).
The charge light is off.
• Make sure you plug the power and line cords in correctly and securely.
• Unplug the electrical power from the charger. Wait for 15 seconds, and
then plug it back in. Allow up to one minute for the cordless handset and
telephone base to reset.
• Clean the charging contacts on the cordless handset and charger each
month with a pencil eraser or cloth.
A blinking CHARGE light is an indication that the battery is not connected to
•
the handset or is missing completely. Ensure that the battery is
installed properly.
My caller ID isn't working.
• Caller ID is a subscription service. You must subscribe to this service from
your telephone service provider for this feature to work on your phone.
• The caller may be calling from an area that supports caller ID.
• Both your and your caller's telephone service providers must use caller ID
compatible equipment.
• If you subscribe to high-speed Internet service (DSL - digital subscriber
line) through your telephone line, you must install a DSL filter between the
telephone line cord and the telephone wall jack (pages 9-10). The filter
prevents noise and caller ID problems resulting from DSL interference. Please
contact your DSL service provider for more information about DSL filters.
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