Ordering Support Line Services; Warranty And Repair Services - IBM Netfinity 4500R User Reference Manual

• Identifying system problems and correcting problems on the client or the server
• Using IBM and non-IBM network operating systems
• Interpreting documentation
You can purchase this service on a per-call basis, as a multiple-incident package, or as
an annual contract with a 10-incident limit. For more information about purchasing
Network and Server Support, see "Ordering support line services".

Ordering support line services

Enhanced PC Support Line and Network and Server Support Line services are
available for products on the Supported Products list. To receive a Supported
Products list:
• In the U.S.:
1. Call 1-800-426-3395.
2. Select document number 11683 for Network and Server support.
3. Select document number 11682 for Enhanced PC support.
• In Canada, contact IBM Direct at 1-800-465-7999, or:
1. Call 1-800-465-3299.
2. Select the HelpWare catalog.
• In all other countries, contact your IBM reseller or IBM marketing
representative.
For more information or to purchase these services:
• In the U.S., call 1-800-772-2227.
• In Canada, call 1-800-465-7999.
• In all other countries, contact your HelpCenter.

Warranty and repair services

You can upgrade your standard hardware warranty service or extend the service
beyond the warranty period.
Warranty upgrades in the U.S. include:
• Carry-in service to on-site service
If your warranty provides carry-in repair service, you can upgrade to on-site
repair service, either standard or premium. The standard upgrade provides a
trained servicer within the next business day (9 a.m. to 5 p.m., local time,
Monday though Friday). The premium upgrade provides 4-hour average
response, 24 hours a day, 7 days a week.
• On-site service to premium on-site service
If your warranty provides for on-site service, you can upgrade to premium on-
site service (4-hour average on-site response, 24 hours a day, 7 days a week).
You also can extend your warranty. Warranty and Repair Services offers a variety of
post-warranty maintenance options, including ThinkPad EasyServ Maintenance
Agreements. Availability of the services varies by product.
For more information about warranty upgrades and extensions:
• In the U.S., call 1-800-426-4968.
• In Canada, call 1-800-465-7999.
• In all other countries, contact your IBM reseller or IBM marketing
representative.
Getting help, service, and information
Chapter 7. Solving problems
163