900-Number Operating System And Hardware; Support Line; Network And Server Support Line; Ordering Support Line Services - IBM eserver xSeries 350 User Reference Manual

You can purchase this service on a per-call basis, as a multiple-incident package, or as
an annual contract with a 10-incident limit. For more information about purchasing
Enhanced PC Support, see "Ordering support line services".

900-number operating system and hardware

support line

In the U.S., if you prefer to obtain technical support on a pay-as-you-go basis, you can
use the 900-number support line. The 900-number support line provides support for
IBM PC products that are out of the warranty period.
To access this support, call 1-900-555-CLUB (2582). You will be notified of the charge
per minute.

Network and server support line

Network and Server Support is available for simple or complex networks made up of
IBM servers and workstations using major network operating systems. In addition,
many popular non-IBM adapters and network interface cards are supported.
This service includes all of the features of the Enhanced PC Support Line, plus:
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You can purchase this service on a per-call basis, as a multiple-incident package, or as
an annual contract with a 10-incident limit. For more information about purchasing
Network and Server Support, see "Ordering support line services".

Ordering support line services

Enhanced PC Support Line and Network and Server Support Line services are
available for products on the Supported Products list. To receive a Supported
Products list:
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Warranty and repair services

You can upgrade your standard hardware warranty service or extend the service
beyond the warranty period.
Warranty upgrades in the U.S. include:
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IBM® xSeries 350: User's Reference
Installing and configuring client workstations and servers
Identifying system problems and correcting problems on the client or the server
Using IBM and non-IBM network operating systems
Interpreting documentation
In the U.S.:
1. Call 1-800-426-3395.
2. Select document number 11683 for Network and Server support.
3. Select document number 11682 for Enhanced PC support.
In Canada, contact IBM Direct at 1-800-465-7999, or:
1. Call 1-800-465-3299.
2. Select the HelpWare™ catalog.
In all other countries, contact your IBM reseller or IBM marketing representative.
For more information or to purchase these services:
In the U.S., call 1-800-772-2227.
In Canada, call 1-800-465-7999.
In all other countries, contact your HelpCenter.
Carry-in service to on-site service