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problem
The mode
The power plug is not connected
indicator does
not light up
The receiver is connected to the
main power through an extender
and the power is OFF.
No signal found
The antenna is disconnected.
The antenna is damaged/
misaligned.
The cable between the antenna and
the receiver is damaged. Possible
bad connections in the cable system.
Out of digital signal area.
The active antenna requires turning
the antenna power/external power
ON.
No picture or
HDMI is not selected on your TV
sound on TV
or Amplifier or is set to higher
resolution as TV supports
TV is not switched on
Connections are not done properly.
Quality of connected cables
insufficient.
Video with
Low signal level due to bad weather
"mosaic", audio
conditions.
is noisy or A/V
The antenna is damaged or covered
disappears from
by ice (winter time). Damaged cable
time to time
from antenna to receiver.
The indoor antenna has been moved
from a good position and does not
provide the necessary signal level
anymore.
Message "No
The channel is encrypted.
rights" or "Pay TV
channel"
Not possible
Batteries are exhausted/wrong
to control the
inserted.
receiver with the
Receiver powered- or switched off.
remote control
Remote not aimed correctly.
IR sensor obstructed/disturbed.
The receiver is switched off.
Forgot your PIN
code
The receiver
Auto Standby function enabled.
switches off
automatically.
possible reason
Remedy
Check the connection of the receiver to the
main power.
Turn the power extender ON.
Check the antenna cable.
Check the antenna and its position.
Make sure that the cable is in good condition.
Check proper connections.
Check with your dealer.
Make sure to enable antenna power from the
receiver menu (see chapter 6.2.1) or use an
external power supply.
Switch to correct TV input
Select lower resolution via receiver
Switch on TV
Please ensure the connections are done
correctly and are fitting well into the connected
in/output Prove the quality of all cables is good.
Reconnect all cables to the receiver and TV set.
For good signal reception you may need to
realign/replace antenna.
Check the antenna and cable.
Setup the antenna at a better position. Check
the signal level and quality (see chapter
5.3.2)
This channel belongs to a Pay-TV package.
This receiver is only able to open FTA
channels.
Replace the batteries/check the correct polarity.
Plug in / turn on the receiver.
Point your remote towards the front panel.
Check for obstructions, other possible
influence.
Turn the receiver ON.
Consult your dealer or send an e-mail to
STRONG's support support_rs@strong.tv
Disable/adjust auto standby. See chapter
6.3.4 for details.
17
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