HP ENVY 13 Maintenance And Service Manual
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HP ENVY 13 Maintenance And Service Manual

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See also: Maintenance and Service Manual , User Manual
HP ENVY 13 Laptop PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP ENVY 13

  • Page 1 HP ENVY 13 Laptop PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ....................................1 2 External component identification ................................. 3 Locating hardware ..................................3 Locating software ..................................3 Right side ....................................4 Left side ..................................... 5 Display ......................................6 TouchPad ....................................7 Lights ......................................8 Button ......................................9 Bottom .....................................
  • Page 6 Downloading HP PC Hardware Diagnostics Windows ...................... 51 Downloading the latest HP PC Hardware Diagnostics Windows version ..........51 Downloading HP Hardware Diagnostics Windows by product name or number products only) ..51 Installing HP PC Hardware Diagnostics Windows ..................51 Using HP PC Hardware Diagnostics UEFI ..........................
  • Page 7 Restoring, resetting, and refreshing using Windows tools ................. 59 Restoring using HP Recovery Manager and the HP Recovery partition ............ 59 Recovering using HP Recovery Manager ....................... 59 Recovering using the HP Recovery partition (select products only) ............60 Recovering using HP Recovery media ......................60 Changing the computer boot order ........................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP ENVY 13 Laptop PC (model number 13-ah0xxx) Processor Intel® Core™ i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L3 cache, 15.0- ● Intel Core i5-8250U 1.60-GHz quad core processor (2400-MHz FSB, 6.0-MB L3 cache, 15.0-W) ●...
  • Page 10 USB 3.1 Gen1 Type C Power requirements Supports a 4-cell, 53-WHr, 3.54-AHr, Li-ion battery Supports the following AC adapters: 65-W HP Smart AC adapter non-PFC, EM, RC, 4.5-mm ● ● 65-W HP Smart AC adapter non-PFC, 4.5-mm, with mount 45-W HP Smart AC adapter non-PFC, 4.5-mm, with mount ●...

  • Page 11: External Component Identification

    External component identification The computer features top-rated components. This chapter provides details about these components, where they are located, and how they work. Locating hardware To find out what hardware is installed on the computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

  • Page 12: Right Side

    To use the fingerprint reader, tap or swipe your finger on ▲ the fingerprint reader. USB port with HP Sleep and Charge Connects a USB device, provides data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

  • Page 13: Left Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 14: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or –...

  • Page 15: Touchpad

    TouchPad Item Component Description TouchPad zone Reads finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. TouchPad...

  • Page 16: Lights

    Lights Item Component Description Power light On: The computer is on. ● ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a ●...

  • Page 17: Button

    Button Component Description Power button When the computer is off, press the button to turn on ● the computer. When the computer is in the Sleep state, press the button ● briefly to exit Sleep. When the computer is on and you want to lock the screen, ●...

  • Page 18: Bottom

    Bottom Component Description Speakers (2) Produce sound. Chapter 2 External component identification...

  • Page 19: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Labels The labels affixed to the computer provide information that may be needed when troubleshooting system problems or travelling internationally with the computer.
  • Page 20 Component Product name Model number Product number Serial number Warranty period Chapter 3 Illustrated parts catalog...

  • Page 21: Computer Components

    Computer components Computer components...
  • Page 22 Item Component Spare part number 13.3-in. display assembly: UHD, BrightView, TouchScreen display assembly in natural silver finish L19539-001 UHD, BrightView, TouchScreen display assembly in pale gold finish L19756-001 FHD, BrightView, TouchScreen display assembly in natural silver finish L19537-001 FHD, BrightView, TouchScreen display assembly in pale gold finish L19754-001 UHD, BrightView, flush glass, non-TouchScreen display assembly in natural silver finish L19534-001...
  • Page 23 Item Component Spare part number For use in Spain L19540-071 For use in Switzerland L19540-BG1 For use in Taiwan L19540-AB1 For use in Thailand L19540-281 For use in Turkey L19540-141 For use in the United Kingdom L19540-031 For use in the United States L19540-001 In natural silver finish with privacy: For use in Belgium...
  • Page 24 Item Component Spare part number For use in Belgium L19541-A41 For use in Canada L19541-DB1 For use in the Czech Republic and Slovakia L19541-FL1 For use in Denmark, Finland, and Norway L19541-DH1 For use in France L19541-051 For use in Germany L19541-041 For use in Greece L19541-151...
  • Page 25 Item Component Spare part number Equipped with an Intel Core i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L19494-601 L3 cache, 15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5 graphics subsystem with 2048-MB video memory, 16-GB of system memory, and the Windows 10 operating system Equipped with an Intel Core i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L19494-001...

  • Page 26: Miscellaneous Parts

    In natural silver finish L19528-001 In pale gold finish L19529-001 Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter non-PFC, EM, RC, 4.5-mm 913691-850 65-W HP Smart AC adapter non-PFC, 4.5-mm, with mount 854117-850 Chapter 3 Illustrated parts catalog...
  • Page 27 Component Spare part number 45-W HP Smart AC adapter non-PFC, 4.5-mm, with mount 854116-850 Adapter: Duck head adapter (for use in Europe and South Korea) 854703-001 HP USB external DVD/RW drive 747080-001 HP USB-to-Gigabit RJ45 adapter 829941-001 HP USB–C-to-HDMI 2.0 adapter 935325-001 HP USB–C-to-MultiPort hub...

  • Page 28: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● Magnetic screw driver ● Phillips P00 and P0 screw drivers ● Torx5 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 29: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 30: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 31: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...
  • Page 32 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 33: Removal And Replacement Procedures

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 50 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.

  • Page 34: Bottom Cover

    Bottom cover Description Spare part number In natural silver finish L19522-001 In pale gold finish L19523-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 35: Battery

    Remove the bottom cover (3). Reverse this procedure to install the bottom cover. Battery Description Spare part number 4-cell, 53-WHr, 3.54-AHr, Li-ion battery (includes cable) L08496-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 36 Remove the four Phillips M2.0×3.9 screws (2) that secure the battery to the keyboard/top cover. Release the battery (1) by sliding it toward the back of the computer. Remove the battery (2). Reverse this procedure to install the battery. Chapter 5 Removal and replacement procedures...

  • Page 37: Solid-State Drive

    Solid-state drive Description Spare part number 1-TB, 2280, PCIe, NVMe, SS solid-state drive with TLC L19503-001 512-GB, M.2 2280, PCIe, NVMe, SS solid-state drive with TLC L19507-001 512-GB, 2280, PCIe, NVMe solid-state drive L19508-001 360-GB, 2280, PCIe, NVMe solid-state drive with TLC L19506-001 256-GB, 2280, PCIe, NVMe solid-state drive L19505-001...

  • Page 38: Wlan Module

    WLAN module Description Spare part number Intel 9260 ac 2×2 + Bluetooth 5 M.2 2230 non-vPro PCI-e+USB world-wide with 2 antennas L16647-005 Intel D1 7265 ac 2×2 + Bluetooth 4.2 M.2 non-vPro PCI-e+USB world-wide with 2 antennas 901229-855 Realtek ac 2×2 + Bluetooth 4.2 LE M.2 2230 PCI-e+USB world-wide with 2 antennas 924813-855 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module...
  • Page 39 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with notches to prevent incorrect insertion. Reverse this procedure to install the WLAN module. Component replacement procedures...

  • Page 40: Front Speakers

    Front speakers Description Spare part number Front speakers (include left and right front speakers, cables, and four rubber isolators) L19530-001 Before removing the front speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 41: System Board

    Reverse this procedure to install the front speakers. System board NOTE: All system board spare part kits include a processor and replacement thermal material. Description Spare part number Equipped with an Intel Core i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L3 cache, L19494-601 15.0-W), an NVIDIA N17S-LG GeForce MX150 (256-MB×32, 2 pieces) GDDR5 graphics subsystem with 2048-MB video memory, 16-GB of system memory, and the Windows 10 operating system...
  • Page 42 Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. Remove the bottom cover (see Bottom cover on page 26). Disconnect the battery cable from the system board (see Battery on page 27).
  • Page 43 Swing the display hinges (2) up and back. Remove the Phillips M2.5×4.0 screw (1) that secures the fingerprint reader bracket to the keyboard/ top cover. Remove the fingerprint reader bracket (2). The fingerprint reader bracket is available using spare part number L24829-001. Remove the memory shield (3).

  • Page 44: Fan/Heat Sink Assembly

    Remove the four Phillips M2.0×3.2 screws (2) that secure the system board to the keyboard/top cover. Release the power connector (1) from the clips built into the keyboard/top cover. Remove the system board (2). Remove the system board. Reverse this procedure to install the system board. Fan/heat sink assembly NOTE: All fan/heat sink assembly spare part kits include replacement thermal material.
  • Page 45 Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete video memory L19526-001 For use only on computer models equipped with a graphics subsystem with UMA video memory L19527-001 Before removing the fan/heat sink assembly, follow these steps: Turn off the computer.
  • Page 46 Remove the UMA fan/heat sink assembly (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed. Replacement thermal material is included with the fan/heat sink assembly and system board spare part kits. Computer model equipped with a graphics subsystem with discrete memory: Thermal paste is used on the processor (1) and the fan/heat sink assembly section (2) that services it.
  • Page 47 Reverse this procedure to install the fan/heat sink assembly. Component replacement procedures...
  • Page 48 Power connector cable Description Spare part number Power connector cable L19509-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

  • Page 49: Rear Speakers

    Rear speakers Description Spare part number Rear speakers (include left and right front speakers, cables, and two rubber isolators) L19531-001 Before removing the rear speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 50: Touchpad Cable

    TouchPad cable NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available using spare part number L19525-001. Before removing the TouchPad cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 51: Touchpad

    TouchPad NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad cable. The TouchPad bracket is available using spare part number L19759-001. The TouchPad cable is available using spare part number L19525-001. Description Spare part number For use only on computer models in natural silver finish L19518-001 For use only on computer models in pale gold finish...
  • Page 52 Release the grounding tape (5). Remove the TouchPad bracket (1). Remove the TouchPad (2). Reverse this procedure to install the TouchPad and bracket. Chapter 5 Removal and replacement procedures...

  • Page 53: Display Assembly

    Display assembly Description Spare part number 13.3-in, UHD, BrightView, TouchScreen display assembly in natural silver finish L19539-001 13.3-in, UHD, BrightView, TouchScreen display assembly in pale gold finish L19756-001 13.3-in, FHD, BrightView, TouchScreen display assembly in natural silver finish L19537-001 13.3-in, FHD, BrightView, TouchScreen display assembly in pale gold finish L19754-001 13.3-in, UHD, BrightView, flush glass, non-TouchScreen display assembly in natural silver finish L19534-001...
  • Page 54 Release the display panel cable from the retention clips (6) and routing channels built into the keyboard/ top cover. Remove the three Phillips M2.5×6.7 screws (1) that secure the display hinges to the keyboard/top cover. Swing the display hinges (2) up and back. Lift the front edge of the keyboard/top cover (1) until it rests at an angle.
  • Page 55 Slide the keyboard/top cover (2) up and away at an angle and separate it from the display assembly. Reverse this procedure to install the display assembly. Component replacement procedures...

  • Page 56: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 57: Downloading A Bios Update

    If the computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 58: Using Hp Pc Hardware Diagnostics

    Downloading HP PC Hardware Diagnostics Windows on page After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support or HP Support Assistant. To access HP PC Hardware Diagnostics Windows from HP Help and Support: Select the Start button, and then select HP Help and Support.

  • Page 59: Downloading Hp Pc Hardware Diagnostics Windows

    For some products, it may be necessary to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics Windows by product name or number (select products only), follow these steps: Go to http://www.hp.com/support.

  • Page 60: Using Hp Pc Hardware Diagnostics Uefi

    If the PC will not boot into Windows, use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated.

  • Page 61: Downloading Hp Pc Hardware Diagnostics Uefi To A Usb Flash Drive

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 62: Using Remote Hp Pc Hardware Diagnostics Uefi Settings Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.

  • Page 63: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings

    ● interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP ● website or from a server that has been preconfigured for use. The computer does not require the traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.

  • Page 64: Specifications

    Specifications Metric U.S. Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating ‑20°C to 60°C ‑4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft...

  • Page 65: Backing Up, Restoring, And Recovering

    Creating HP Recovery media (select products only) After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.

  • Page 66: Using Hp Recovery Manager To Create Recovery Media

    The creation process can take an hour or more. Do not interrupt this process. ● If necessary, you can exit the program before you have finished creating all of the recovery media. HP ● Recovery Manager will finish the current DVD or flash drive. The next time you start HP Recovery Manager, you will be prompted to continue.

  • Page 67: Restoring And Recovery

    Recovering using HP Recovery Manager You can use HP Recovery Manager software to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only).

  • Page 68: Recovering Using The Hp Recovery Partition (Select Products Only)

    Recovering using HP Recovery media If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can use HP Recovery media to recover the original operating system and software programs that were installed at the factory.

  • Page 69: Removing The Hp Recovery Partition (Select Products Only)

    Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition (select products only) to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP Recovery media.

  • Page 70: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 71 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 72: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 73: Index

    Index display panel AC adapter, spare part numbers 18 product description 1 jacks adapter, spare part numbers 19 drives audio-in 5 antenna, location 6 precautions 21 audio-out 5 audio, product description 2 preventing damage 21 headphone 5 audio-in jack 5 duck head adapter, spare part microphone 5 audio-out jack 5...
  • Page 74 power button 9 speakers WLAN module power connector 4 locations 10 removal 30 power connector cable removal 32, 41 spare part numbers 18, 30 removal 40 spare part numbers 16, 32, 41 workstation guidelines 23 spare part number 40 storage, product description 1, 2 power cord system board set requirements 62...

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