Troubleshooting - Heart Rate Issues - Matrix Fitness C5X-01 Service Manual

8.13 TROUBLESHOOTING - HEART RATE ISSUES

1) SYMPTOM:
a. The display is stuck on heart rate.
b. Erratic heart rate.
c. No heart rate.
2) SOLUTION:
a. If the display is stuck on heart rate, it is normally due to the lighting in the workout area.
- Change the lighting in the workout area of the Climb Mill.
- Move the Climb Mill to a different location.
- Make sure no-one is using a telemetric heart rate strap in the area.
b. Something is interfering with the heart rate signal.
- Verify the proper use of the heart rate grips / strap.
- Verify that nothing is touching the heart rate grip plates (for example the safety key strap or head phone cords).
- There are some things that will interfere with heart rate signal including - florescent lighting, electrical dog fences, large electrical
motors, cell phone towers, and airports.
c. The console is not recieving a heart rate signal.
- Verify the proper use of the heart rate grips / chest strap.
- Check the connection of the heart rate grip wiring at the heart rate board.
- Remove the screws holing the 2 halves of the heart rate grip togehter. Check the connection of the heart rate grips wiring to the grips
(Figure A).
- If the heart rate grips and / or heart rate board do not resolve the issues, repllace the console.
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CHAPTER 8: TROUBLESHOOTING
HEART RATE ISSUES
FIGURE A