Magnetic Stripe Reader - Motorola MC92N0-G User Manual

8 - 10 MC92N0-G User Guide
Troubleshooting The Cable Adapter Module (Continued)
Table 8-4
Symptom
During data
communications,
no data was
transmitted, or
transmitted data
was incomplete.

Magnetic Stripe Reader

Troubleshooting the Magnetic Stripe Reader
Table 8-5
Symptom
MSR cannot read
card.
MC92N0-G
battery is not
charging.
Possible Cause
MC92N0-G detached
from CAM during
communications.
Incorrect cable
configuration.
Communications
software is not installed
or configured properly.
Android devices do not
support serial
communication.
Possible Cause
MC92N0-G detached from
MSR during card swipe.
Faulty magnetic stripe on
card.
MSR application is not
installed or configured
properly.
MC92N0-G was removed
from MSR or MSR was
unplugged from AC power
too soon.
Battery is faulty.
The MC92N0-G is not fully
attached to the MSR.
Re-attach the MC92N0-G to CAM and retransmit.
See the System Administrator.
Perform setup as described in the MC92N0-G Integrator Guide.
For Windows devices, ensure that Microsoft ActiveSync 4.5 or
greater or WMDC is installed on the host computer.
For Android devices, ensure that MTP driver is installed.
Use USB communication.
Re-attach the MC92N0-G to MSR and reswipe the card.
See the System Administrator.
Ensure the MSR application is installed on the MC92N0-G.
Ensure the MSR application is configured correctly.
Ensure MSR is receiving power. Ensure the MC92N0-G is
attached correctly. Confirm main battery is charging. If a
MC92N0-G battery is fully depleted, it can take up to four hours to
fully recharge a battery (if the MC92N0-G is off and longer if the
MC92N0-G is operating).
On Windows Embedded Handheld devices, view battery status by
tapping Start > Settings > System > Power.
On Windows CE devices, view battery status by tapping Start >
Settings > Control Panel > Power.
On Android devices, touch
Verify that other batteries charge properly. If so, replace the faulty
battery.
Detach and re-attach the MSR to the MC92N0-G, ensuring it is
firmly connected.
Solution
Solution
> Battery.