Proximus Forum 500 User Manual page 19

Operating Functions
5. Configure one or more voiceboxes for Forum 500 / Forum 5000 users in
the Applications: Forum Voicemail: Voice Boxes menu (but only up to the
maximum number of licensed voiceboxes) Please refer to To administer
voiceboxes ... starting on page 17 below.
You can set up the Courtesy Service as follows ...
1. Activate the feature for a configured user group or for an external call
number:
– for a user group in the User Manager: User groups menu
In this case, the central welcoming text is played if an caller rings a user in
this group.
– for an external call number in the Telephony: Call distribution menu
Where so configured, the central welcoming text plays if an caller rings the
configured external call number.
2. Define whether and how the system should react to calls with the
Courtesy Service: Select an announcement (e.g. Announcement 1) or
turn off the feature.
3. Activate the option Central welcoming track changeable for a voicebox in
the Applications: Forum Voicemail: Voice Boxes menu.
4. Call this voicebox and configure one or several announcement texts (up to
eight are possible) in the voice menu of Forum Voice, menu 4 "Central
welcoming texts".
To administer voiceboxes ...
As an administrator you have full authorisation to manage the voiceboxes of
the Forum 500 / Forum 5000 and to execute all subscriber-specific settings.
● You can configure a new voicebox or delete an existing one.
● You can select the language used for selected voicebox to guide callers
through the voice menu.
● You can define the maximum recording time for a voicebox.
The system's storage capacity is dynamically spread across all voiceboxes
(i.e. across all users who have a voicebox). For this reason, the maximum
possible recording time for a voicebox also depends on the number of
voiceboxes configured.
● You can define the maximum length of a single message. The default
setting is 60 seconds.
● You can activate the Remote Control feature for the users of a voicebox.
Configuration and Administration
17