Troubleshooting - Yealink W52P User Manual

This chapter provides some general troubleshooting information to help you solve the
problems you might encounter when using your W52P IP DECT phone.
If you require additional information or assistance with your new phone, contact your
system administrator.
Why doesn‟t the handset ring?
Ensure the ringer volume of your handset is not adjusted to the minimum. Refer to

Adjusting Ringer Volume
Make sure the silent mode is not switched on. Refer to

On/Off on page 18.
Why can‟t I receive calls?
Ensure the DND mode is not activated. Refer to

Ensure the Always Forward feature is not enabled. Refer to

50.
Why does the handset prompt the message "Not Subscribed"?
Check the registration status of your handset. If your handset is not registered to the
base station, register it manually. Refer to
Why does the handset prompt the message "Not in range"?
Ensure the base station is properly plugged into a functional AC outlet.

Ensure the handset is not too far from the base station.

Why does the handset prompt the message "No LAN Connection"?
Ensure the Ethernet cable is plugged into the Internet port on the base station and

the Ethernet cable is not loose.
Ensure the switch or hub in your network is operational.

Why does paging fail?
Check the current mode of the base station. If the base station is not on the paging
mode, press the paging key on the base station to cast the base station into the paging
mode.
www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46
on page 17.
Do Not Disturb (DND)
Handset Registration

Troubleshooting

Switching Silent Mode
on page 50.
Call Forward on page
on page 13.
57