Yealink W52P User Manual
  1. Manuals
  2. Brands
  3. Yealink Manuals
  4. IP Phone
  5. Telkom W52P
  6. User manual
Yealink W52P User Manual

Yealink W52P User Manual

Hide thumbs Also See for W52P:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Admin Manual, User Manual

Advertisement

Table of Contents
loading

Related Manuals for Yealink W52P

Summary of Contents for Yealink W52P

  • Page 2 Copyright © 2014 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2014 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD.
  • Page 3 3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 4. Consult the dealer or an experience radio/TV technician for help. Note: Changes or modifications not expressly approved by Yealink Network Technology Co., Ltd could void the user's authority to operate the equipment.
  • Page 4 Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com.
  • Page 5 Yealink W52P IP DECT phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.

  • Page 7: About This Guide

    Packaging Contents and Regulatory Notices sections in this guide before you set up and use your W52P IP DECT phone. If this is your first time using the W52P IP DECT phone, we recommend that you first refer to the...
  • Page 8 User Guide for the W52P IP DECT Phone Call Transfer on page  Major updates have occurred to the following sections: Packaging Contents on page  Connecting the W52P Base Station on page  Major updates have occurred to the following sections:...

  • Page 9: Table Of Contents

    Changes for Release 30, Guide Version 30.30 ............viii Table of Contents ..............ix Getting Started ..............1 Packaging Contents ......................1 Connecting the W52P Base Station ................. 3 Setting up the W52P/W52H Handset................4 Setting up the Charger Cradle..................6 Charging the Handset ..................... 6 Overview ................9...
  • Page 10 User Guide for the W52P IP DECT Phone Main Menu ........................21 Submenu ........................22 Returning to Idle Screen ..................... 22 Phone Settings ..............23 Handset Name ....................... 24 Language ........................24 Ring Tones........................24 Advisory Tones ....................... 25 Backlight ......................... 25 Screen Saver ........................

  • Page 11: Table Of Contents

    Table of Contents Placing Calls ........................47 Placing Internal Calls ....................48 Placing External Calls ....................48 Answering Calls ......................49 Ending Calls ........................50 Redialing Calls ....................... 50 Call Mute ........................50 Call Hold/Resume ......................51 Call Waiting ........................51 Do Not Disturb (DND) ....................
  • Page 12 User Guide for the W52P IP DECT Phone...

  • Page 13: Getting Started

    Charging the Handset  If you require additional information or assistance with your new phone, contact your system administrator. The following components are included in your W52P/W52H IP DECT phone packages: W52P Package W52H Package 1 Base Station 1 Handset ...
  • Page 14 User Guide for the W52P IP DECT Phone W52P/W52H Handset  Charger Cradle  Power Adapter  Two Rechargeable Batteries ...
  • Page 15 Getting Started Ethernet Cable  Belt Clip  Quick Installation Guide & Quick Reference Guide  Check the package before installation. If you find anything missing, contact your system administrator. You have two options for power and network connection of the base station. Your system administrator will advise you which one to use.

  • Page 16: Power Over Ethernet

    User Guide for the W52P IP DECT Phone Connect the supplied Ethernet cable between the Internet port on the base station and the Internet port in your network or the switch/hub device port. Power over Ethernet Using a regular Ethernet cable, the base station can be powered from a PoE-compliant (IEEE 802.3af) switch or hub.
  • Page 17 The operating time of your handset depends on the capacity and age of the batteries and the way they are used. We recommend you use only the batteries that came with the handset or replacement batteries approved by Yealink technology: Sanyo NiMH 800 ...
  • Page 18 After setting up the handset and charger cradle, place the handset in the charger cradle. The original handset included in the W52P package is pre-registered to the base station. After charging, the handset is ready for use. Battery Charging Status The handset batteries take 6 hours to fully charge.
  • Page 19 Getting Started 25% Charged 10% Charged Almost Flat...
  • Page 20 User Guide for the W52P IP DECT Phone...

  • Page 21: Overview

    Overview This chapter provides the overview of the W52P IP DECT phone. Topics include: Base Station Description  Handset Description  Displaying Information on LCD Screen  Icon Instructions  If you require additional information or assistance with your new phone, contact your system administrator.
  • Page 22 Slow flashes green when the base station is during the Power Indicator LED resetting process. Illuminates solid green when the base station is powered on. The main hardware components of the W52P/W52H handset are the LCD screen and the keypad.
  • Page 23 Overview Hardware component instructions of the W52P/W52H handset are: Item Description Earpiece Outputs audio during the earpiece call. Shows call information, handset status icons, prompt LCD Screen messages and so on. Label automatically to identity their context-sensitive Soft Keys features.
  • Page 24 User Guide for the W52P IP DECT Phone The idle screen may be shown as below: Status Line Text Line Soft Key Line The LCD screen is divided into three parts: status line, text line and soft key line. The information shown in the status line: On hook (idle) —...
  • Page 25 Overview Icons appearing on the LCD screen are described in the following table: Icon Description Anonymous Call Anonymous Call Rejection Missed Call Voice Mail Keypad Lock Silent Mode Do Not Disturb Call Forward Call Hold Call Mute Unassigned Outgoing Line Unusable Line Loudspeaker On Headset Mode On...
  • Page 26 User Guide for the W52P IP DECT Phone...

  • Page 27: Basic Operations

    If you require additional information or assistance with your new phone, contact your system administrator. You can register up to 5 handsets to one W52P base station. Each handset can be registered to 4 different base stations. To register a handset manually: Long press on the base station.
  • Page 28 User Guide for the W52P IP DECT Phone indicates the handset is registered successfully. After successful registration, an internal handset number and handset name appear on the LCD screen. You can also register a handset via web user interface at the path Status->Handset&VoIP.
  • Page 29 Basic Operations To configure basic network settings manually: Press to enter the main menu. Select ->System Settings->Network. Enter the system PIN (default: 0000). Press the Done soft key. Press to select Static from the IP Address Type field. Enter the valid values in the IP Address, Subnet Mask, Default Gateway, Primary DNS and Secondary DNS fields respectively.
  • Page 30 User Guide for the W52P IP DECT Phone You can view the system status on your handset. Available information of the system status includes: Base station status (e.g., IP address, firmware version, MAC address and device  certificate status of the base station) Handset status (e.g., hardware version, product ID, IPUI code and firmware version...
  • Page 31 Basic Operations obtain the IP address, refer to Checking System Status on page 18. To register an account via web user interface: Enter the IP address of the base station in the address bar of the browser and press the Enter key. Enter the user name (default: admin) and password (default: admin) in the corresponding fields of the pop-up dialogue box.
  • Page 32 User Guide for the W52P IP DECT Phone Press the Save soft key to accept the change or the Back soft key to cancel. Note If the ringer volume is adjusted to the minimum, the icon will appear on the idle screen.

  • Page 33: Main Menu

    Basic Operations If the silent mode is switched on, the handset will not ring when receiving an incoming call, but you can still see the incoming call information on the LCD screen. You can switch the silent mode on if you do not want to be disturbed. To switch the silent mode on: until the LCD screen prompts “All Ring Tones Off”.

  • Page 34: Submenu

    User Guide for the W52P IP DECT Phone The submenus are displayed on the LCD screen and they are shown as a list. You can access features of the submenu by entering the submenu. To access features of a submenu: Press to highlight the desired submenu.

  • Page 35: Handset Name

    Phone Settings This chapter provides you with some instructions on how to change the settings of your phone. Topics include: Handset Name  Language  Ring Tones  Advisory Tones  Backlight  Screen Saver  Color Schemes  Keypad Light ...
  • Page 36 User Guide for the W52P IP DECT Phone The handset will be assigned a name by default if successfully registered to the base station. You can personalize the handset name. To rename the handset: Press to enter the main menu.
  • Page 37 Phone Settings Press to highlight the Intercom Call option or the desired line. Press to select and listen to the desired ring tone. Press the Save soft key to accept the change or the Back soft key to cancel. You can also enter the menu ->Audio->Ring Tones->Volume, and press decrease/increase the ringer volume.
  • Page 38 User Guide for the W52P IP DECT Phone The screen saver of the handset is designed to protect your LCD screen by filling it with an analog clock. You can enable the screen saver to protect the LCD screen if you do not use your handset for a long time.
  • Page 39 Phone Settings To configure notification light: Press to enter the main menu. Select ->Display->Notification Light. Press to select the desired value from the Voice Mail field. If Enabled is selected, the message key LED flashes red when the handset receives a voice mail.
  • Page 40 User Guide for the W52P IP DECT Phone To configure the time format: Press to enter the main menu. Select ->Display->Time Format. Press to highlight the desired time format, and press the Change soft key. The radio box of the highlighted time format is marked. The time format displayed on the LCD screen will be changed accordingly.

  • Page 41: Local Directory

    Phone Settings Press the OK soft key to accept the change or the Back soft key to cancel. This section provides operating instructions on how to manage contacts. Topics include: Local Directory  Blacklist  Remote Phone Book  Network Directory ...
  • Page 42 User Guide for the W52P IP DECT Phone To enter a character: You can press the key which contains your desired character a certain number of times to enter the character. To switch the input method: Press The current input method is indicated on the bottom right-hand corner of the LCD screen.
  • Page 43 Phone Settings of the new entry, and press the OK soft key. Enter the name of the new entry in the Name field. Press the Save soft key to accept the change or the Back soft key to cancel. Note When you add a contact, the office number and the mobile number cannot be left blank at the same time.

  • Page 44: Blacklist

    User Guide for the W52P IP DECT Phone You can search for the contacts by simply typing a few continuous characters of the desired contact name or number, and the results of potential matches are dynamically filtered and displayed on the LCD screen.

  • Page 45: Remote Phone Book

    Phone Settings Press the Save soft key to accept the change or the Back soft key to cancel. You can also add an entry to the blacklist from the call history. For more information, refer to Call History Management on page 35. To delete an entry from the blacklist: Press to enter the main menu.
  • Page 46 User Guide for the W52P IP DECT Phone Press to highlight the name of your corporate directory, and then press the Enter soft key. The handset connects to load the corporate directory, and then displays the contact list on the LCD screen.
  • Page 47 Phone Settings Enterprise, EnterpriseCommon and Personal. These parameters decide the type of network contact lists to be displayed on the handset. Click Confirm to accept the change. To access the network directory: Press to enter the main menu. Select ->Network Dir. Press to highlight the desired group, and press the Enter soft key.
  • Page 48 User Guide for the W52P IP DECT Phone sorted by date and time of the call, starting with the latest call entry. You can check the detailed information of an entry in the call history. You can also dial a call, add an entry to the blacklist or delete entries from the call history.

  • Page 49: Network Call Log

    Phone Settings and Accepted Calls. Press to highlight the desired list, and press the OK soft key. The LCD screen displays all entries of the selected list. Press the Options soft key, and select Delete All. The LCD screen prompts “Delete All?”. Press the Yes soft key to delete all entries of the selected list or the No soft key to cancel.

  • Page 50: Dial Plan

    User Guide for the W52P IP DECT Phone Press to highlight the desired list, and press the OK soft key. The LCD screen displays all entries of the selected list. Press to highlight the desired entry, and press the View soft key.
  • Page 51 Phone Settings “5123” and then dialed out. “$2” means the characters in the second parenthesis, that is, “123”. Note When adding a dial plan rule, you can specify the accounts to apply the dial plan rule in the Account field. The valid value of the “Account” parameter can be one or more digits among 1, 2, 3, 4 and 5, each of which represents a line ID.

  • Page 52: Emergency Numbers

    User Guide for the W52P IP DECT Phone Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country. This feature is necessary only when dialing the number outside the code area. For example, area code is configured as “Code: 011, Minimum Length: 4, Maximum Length: 11”, then when you dial out the number “56789”, which has...

  • Page 53: Outgoing Lines

    Phone Settings To specify emergency numbers via web user interface: Click on Phone->Features. Enter the emergency services number in the Emergency Numbers field. For multiple numbers, enter a comma between every two emergency numbers. Click Confirm to accept the change. After the handset is registered to the base station, you can assign one or more outgoing lines for the handset.

  • Page 54: Speed Dial

    User Guide for the W52P IP DECT Phone Repeat steps 5-8 to assign incoming lines for other handsets. If a line is assigned to multiple handsets as an incoming line, an incoming call to this line will cause these handsets to ring simultaneously, but the incoming call can be only answered by one of them.

  • Page 55: Auto Answer

    Phone Settings The LCD screen displays all available speed dial keys. Press to highlight the desired speed dial key, which is already assigned a number. Press or the Clear Key soft key to delete the assigned speed dial number. To place a call using the speed dial key: Long press the speed dial key (digit key) when the handset is idle.

  • Page 56: Handset Reset

    User Guide for the W52P IP DECT Phone call by pressing the Accept soft key. To configure auto intercom: Press to enter the main menu. Select ->Telephony->Auto Intercom. The LCD screen displays three configuration types. Press to highlight the desired configuration type, and press the Change soft key.

  • Page 57: Eco Mode

    Phone Settings You can trigger the auto provisioning process using the wizard. After you enter the user name and password in the wizard and confirm to perform an update, the base station tries to connect the RPS (Redirection and Provisioning Service) server. If the base station successfully connects the RPS server, the RPS server responds the base station with the URL for downloading the configuration files.

  • Page 58: Eco/Repeater Modes

    User Guide for the W52P IP DECT Phone Eco mode greatly reduces the transmission power and signal output when the phone is in the talk mode. The attenuation range is 20m. When the distance between the base station and the handset is over 20m, the eco mode is disabled automatically.

  • Page 59: Call Features

    Call Features The W52P IP DECT phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place internal and external calls, answer calls, transfer a call to someone else, or conduct a conference call.
  • Page 60 User Guide for the W52P IP DECT Phone conversation, you can press the left and right navigation keys to adjust the volume of the currently engaged audio devices (earpiece, headset or loudspeaker). The call duration is displayed on the LCD screen while the call is in progress.
  • Page 61 Call Features To place a new call during an active call: You can place at most two calls on your handset. Press the Ext.Call soft key. The active call is placed on hold. Enter the desired number in the Call To field using the keypad. Press to dial out.
  • Page 62 User Guide for the W52P IP DECT Phone To end a call: Do one of the following: Press Place the handset in the charger cradle. The redial number list stores the twenty last dialed phone numbers. When the memory of the redial number list is full, the handset will automatically erase the oldest dialed number when a new number is dialed.

  • Page 63: Call Waiting

    Call Features To un-mute a call: Press again. icon disappears from the LCD screen. You can place an active call on hold. At any time, at most one active call can be in progress on your handset. Another call can be answered and made while placing the original call on hold.

  • Page 64: Call Forward

    User Guide for the W52P IP DECT Phone Press to select the desired value from the Tone field. Press the Save soft key to accept the change or the Back soft key to cancel. Note The call waiting tone works only if call waiting feature is enabled.
  • Page 65 Call Features To enable call forward feature for a specific line: Press to enter the main menu. Select ->Call Forward. The LCD screen displays the incoming lines currently assigned to the handset. Press to highlight the desired line, and then press the OK soft key. Press to highlight the desired forwarding type, and then press the OK soft key.

  • Page 66: Call Transfer

    User Guide for the W52P IP DECT Phone screen prompts “Call Transferred”. To perform a semi-attended transfer: Press the Options soft key during a call, and select Transfer. Do one of the following: Enter the number or select the handset you want to transfer the call to.

  • Page 67: Conference Call

    Call Features You can use the handset to create a local conference with other parties. The handset supports up to 3 parties (including yourself) in a conference call. You can create a conference between an active call and a held call on the handset (on the same line or different lines).

  • Page 68: Anonymous Call Rejection

    User Guide for the W52P IP DECT Phone To enable anonymous call feature for a specific line: Press to enter the main menu. Select ->Anonymous Call. The LCD screen displays the outgoing lines currently assigned to the handset. The default outgoing line is highlighted and followed by a left arrow.
  • Page 69 Call Features To leave a voice mail: You can leave a voice mail to someone else when he or she is busy or inconvenient to answer the call. Follow the voice prompts from the system server to leave a voice mail, and then hang up.

  • Page 70: Shared Call Appearance

    Calls on the shared line can be placed on hold or barged in. This feature is very useful in the boss and secretary scenario. For more information on how to configure and BroadSoft Shared Call Appearance on use SCA on W52P IP DECT phones, refer to Yealink W52P IP DECT Phones , available online:...

  • Page 71: Troubleshooting

    Troubleshooting This chapter provides some general troubleshooting information to help you solve the problems you might encounter when using your W52P IP DECT phone. If you require additional information or assistance with your new phone, contact your system administrator. Why doesn‟t the handset ring? Ensure that the ringer volume of your handset is not adjusted to the minimum.
  • Page 72 User Guide for the W52P IP DECT Phone Why can‟t I turn the handset on? Ensure the batteries are inserted into the handset. If the batteries are already inserted into the handset, place the handset into the charger cradle. Why do I hear some noise during a call? Ensure that you are not using the handset or base station in an area with high ...
  • Page 73 Troubleshooting Click Export to open file download window, and then save the file to your local system. You can also export the system log to a syslog server, contact your system administrator for more information. Note It is recommended to reset the log level to 3 after exporting the system log. How to export/import the phone configurations? We may need you to provide the phone configurations to help analyze problem.
  • Page 74 User Guide for the W52P IP DECT Phone...

  • Page 75: Appendix

    This section provides you with instruction on upgrading the base station via web user interface. For more information on upgrading Yealink W52P IP DECT Phones Auto the base station via auto provisioning, refer to...

  • Page 76: Menu Structure

    User Guide for the W52P IP DECT Phone System Status Status Line Status Intercom Play Message Voice Mail Set Voice Mail Set Key 1 Always Call Forward Busy No Answer Do Not Disturb Call Waiting Call Features Anon. Call Rejection...
  • Page 77 Appendix Time Zone Time Zone Name −11:00 Samoa −10:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −09:00 United States-Alaska Time −08:00 Canada(Vancouver, Whitehorse) −08:00 Mexico(Tijuana, Mexicali) −08:00 United States-Pacific Time −07:00 Canada(Edmonton, Calgary) −07:00 Mexico(Mazatlan, Chihuahua) −07:00 United States-Mountain Time −07:00 United States-MST no DST −06:00 Canada-Manitoba(Winnipeg) −06:00...
  • Page 78 User Guide for the W52P IP DECT Phone Time Zone Time Zone Name United Kingdom(London) Morocco +01:00 Albania(Tirane) +01:00 Austria(Vienna) +01:00 Belgium(Brussels) +01:00 Caicos +01:00 Chad +01:00 Croatia(Zagreb) +01:00 Czech Republic(Prague) +01:00 Denmark(Kopenhagen) +01:00 France(Paris) +01:00 Germany(Berlin) +01:00 Hungary(Budapest) +01:00...
  • Page 79 Appendix Time Zone Time Zone Name +05:00 Kazakhstan(Aqtobe) +05:00 Kyrgyzstan(Bishkek) +05:00 Pakistan(Islamabad) +05:00 Russia(Chelyabinsk) +05:30 India(Calcutta) +06:00 Kazakhstan(Astana, Almaty) +06:00 Russia(Novosibirsk, Omsk) +07:00 Russia(Krasnoyarsk) +07:00 Thailand(Bangkok) +08:00 China(Beijing) +08:00 Singapore(Singapore) +08:00 Australia(Perth) +09:00 Korea(Seoul) +09:00 Japan(Tokyo) +09:30 Australia(Adelaide) +09:30 Australia(Darwin) +10:00 Australia(Sydney, Melbourne, Canberra) +10:00...
  • Page 80 User Guide for the W52P IP DECT Phone...

  • Page 81: Regulatory Notices

    Do not install the product in rooms with high humidity, for example, in bathrooms, laundry rooms and wet basements. Safety Notes During Operation Use only spare parts and accessories supplied or authorized by Yealink. The  operation of non- authorized parts cannot be guaranteed.
  • Page 82 User Guide for the W52P IP DECT Phone  When there is smoke emitted from the product, or some abnormal noise or smell, disconnect the product from the power supply, and unplug the power adapter immediately. Remove the electrical cord from an outlet by pulling gently on the power ...

  • Page 83: Call Mute

    Call Forward In This Guide Call Hold/Resume Index Call History Management Call Mute Call Transfer Call Waiting Keypad Light Connecting the W52P Base Station Conference Call Charging the Handset Language Checking System Status Local Directory Copyright Locating a Handset Color Schemes...
  • Page 84 User Guide for the W52P IP DECT Phone Main Menu Warranty Menu Guidance WEEE Warning Menu Structure No Answer Forward Notification Light Overview Outgoing Lines Packaging Contents Phone Settings Placing a Call from Local Directory Placing a Call Using Speed Dial Key...

Table of Contents