Yealink W52P Quick Reference Manual

Phone User Guide
2
Please Note: These codes should be used prior to dialing a number or extension.
*67 Block Caller ID (for single call)
*82 Unblock Caller ID (for single call)
*90 Extension Login (Call Queue)
*91 Extension Logout (Call Queue)
*99/*100 Access Extension Voicemail Box (must be dialed from
extension user is trying to access)
** + Extension Number | Blind transfer a call straight into an
extension's voicemail

VOICEMAIL

Entering your Mailbox for the first time
To set up your mailbox for the first time, follow these steps:
1. Press *99 or *100 and then the "Dial" button.
2. Press 1234 (default password).
3. Press 1 for "New Messages". Press 2 for "Saved Messages".
For "Mailbox Options" press 4.

VOICEMAIL GREETINGS

After entering your mailbox options (call *99 or *100 from your
phone and choose option 4):
Unavailable Greeting
(greeting that plays if you are away from your desk
or unable to answer the call)
1. Press 1 to record your unavailable greeting.
2. After the tone record your desired unavailable greeting and press the
# (pound) key when finished.
3. After playback, press 1 to save or 2 to rerecord the greeting.
Busy Greeting (greeting callers hear if your phone is on Do Not Disturb,
not connected to the internet, or when all line appearances are busy)
1. Press 2 to record your busy message.
2. After the tone record your desired busy greeting and press the #
(pound) key when finished.
3. After playback, press 1 to save or 2 to rerecord the greeting.
Name Greeting (used for company directory)
1. Press 3 to record your name.
2. After the tone record your desired name greeting and press the #
(pound) key when finished.
3. After playback, press 1 to save or 2 to rerecord the greeting.
Record Temporary Greeting (Vacation)
1. Press 4 to record your temporary greeting.
2. After the tone record your desired temporary greeting and press the #
(pound) key when finished.
3. After playback, press 1 to save or 2 to rerecord the greeting.
To Remove Temporary Greeting
1. Press 4 to access the temporary greeting.
2. If you have a temporary greeting set, press 2 to delete the recording.
Copyright © 2014 Vonage Business Solutions, Inc. All Rights Reserved.
Version 1.0
VBS201402USGYW52PV01
Yealink W52P
Quick Reference Guide
*101
*102
911
411
Area Code + 555-1212 | Directory Assistance ($1.45 per minute)
(overrides all greetings)
Access Virtual Mailbox (dial thise code when listening to any message
on your Vonage Business Solutions system to access any extension's
voicemail box)
Internal Dial by Last Name Directory
Emergency Services (availability based on location)
Directory Assistance ($1.50 per-call)
LISTENING TO MESSAGES
1. Press *99 or *100 then the "Dial" button.
2. Enter your password followed by the # (pound) key.
3. Press 1 for "New Messages". Press 2 for "Saved Messages".
Options while listening to Voicemail
5 Repeats voicemail from the beginning
6 Go to next message
7 Deletes voicemail
8 Forward voicemail to another extension
9 Saves voicemail
* Skips call information
# Back to voicemail menu

BASIC FUNCTIONS

Making a Phone Call
1. For local calls and long distance: dial the area code and number
(i.e. 404-555-1234).
2. For international calls: dial 011 + country code + number
(i.e. 011-xx-xxx-xxxxx).
Using the Handset
• Pick up the handset, dial desired number, then press the send button
(the button with the green phones icon) or the "OK" button.
Using Speakerphone
• Press the Speakerphone button (to the left of the OK button), dial the
desired number (or extension number), and press the send button (the
button with the green phones icon) or the OK button.
Using a Headset
1. Plug an approved headset into the headset port on the left side of the
phone. This will be a 2.5mm headset plug. Currently we do not have
an official headset add on for this phone.
2. Dial the desired number (or extension number and press the send
button or the ok button.
Support: http://support.vonagebusiness.com
Page 1
Customer Care: (866) 901-0242