Nec Ultracare Sm Services - NEC TCM380 Quick Start Manual

1 - Welcome
Thank you for choosing NEC products. The purpose of this document is to provide you with the Terms and Conditions
of NEC UltraCare Services available on NEC hardware equipment only, excluding any NEC Solutions.
NEC Computers understands your need for product excellence as well as services and support. Depending on the type of
NEC UltraCare Service purchased, NEC Computers endeavours to provide you with assistance on NEC hardware,
configuration tools and protection solutions.
NEC UltraCare Services exclude resolution of any issue, bug or error related to software bundled or not into the Product.
For Software support, please refer to the specific software service Terms & Conditions or contract concluded between you
and NEC Computers SAS or your reseller.
More details on NEC Services and Solutions are available on www.nec-computers.com.
1.1 - Definitions
"Product" shall mean NEC-branded computer system: desktop, notebook, server, Thin Client, monitor, accessory,
storage unit sold on a stand alone basis and excluding any NEC Solutions. Note: should you need technical support for a
NEC product that is not listed above, please contact your NEC reseller.
"Customer Replaceable Unit (CRU)" shall mean all parts and subassemblies of some NEC-branded system. Unless
otherwise specified by NEC Computers, the customer is responsible to remove and replace a failing Customer Replaceable
Unit.
"NEC Computers" shall mean the company listed for the country in which the NEC-branded Product has been
purchased. If no office is listed for the country in which the product has been purchased, NEC Computers shall mean
NEC Computers SAS.
"Client" or "you" shall mean the end-user or purchaser of the NEC Computers Product.
"Warranty" shall mean the Standard Warranty delivered with your Product or the Warranty extension that you are entitled
to subscribe to when purchasing your NEC Computers Product or within the first year after your date of purchase. Under
the terms and conditions of the Data Protection Act in effect in your country, you are entitled to access, rectify and contest
any personal details by writing to the following address: NEC UltraCare Helpdesk - 299, avenue Patton - BP 70645 -
49000 Angers - France.
Any personal details which you communicate to us are collected for the purpose of providing your NEC UltraCare Services.
2 - Registering Your NEC UltraCare Service
In order to validate the service that you have chosen, you must register the service with NEC Computers:
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either on line on http://ultracare.nec-computers.com;
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or by filling out the "UltraCare Registration Card" with the required data and returning it by mail or fax (contact details
can be found on the UltraCare Registration Card).
Please keep your "NEC UltraCare Certificate" in a safe place along with your unique contract number, as your NEC Call
Centre might ask for it when you call for assistance.
3 - Need for Intervention
3.1 - Assistance Provided
In the event of a Product incident, NEC Computers recommends that you perform a rapid technical investigation using
self-diagnostic tools provided by NEC with your Product (Quick Start Guide, CD-ROM) and on line documentation on
www.nec-computers.com, Support Section.
In case the problem persists you should contact your local NEC Call Centre, using the NEC UltraCare Technical Support
addresses and phone numbers supplied
Centre might ask for it when you call for assistance:
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The serial number of the NEC Product.
•
The operating system installed on this NEC Product.
•
Details of any software or hardware modifications made to the Product since purchase.
•
The exact description of all failure messages.
Furthermore, make sure you have a backup copy of the data stored on your Product. NEC Computers will provide
telephone support to diagnoses and if possible correct the defect over the telephone. If the failure cannot be resolved by
telephone support, NEC Computers will repair the Product(s) as per the contracted service level and response time.
If you bought a specific support access, please refer to the specific Terms & Conditions or contract concluded between you
and NEC Computers SAS or your reseller.
3.2 - Data Back-up Requirements
NEC Computers strongly advises you to make regular backup copies of any document, data, file or software stored on your
1.Please refer to the back of the UltraCare coupon and the Warranty documentation delivered with your Product.
NEC ULTRACARE
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. Please make sure you have the following information available as your NEC Call
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NEC ULTRACARE SERVICES