NEC TCM380 Quick Start Manual page 38

36 - TCM380 Quick Start Guide
When NEC Computers Call Centre diagnoses a hardware problem, NEC Computers will invite you to send the defective
Product to the certified NEC Computers authorised repair centre. Once the Product is repaired in our certified NEC
Computers repair centre, a NEC authorised courier company will return the Product to your premises. The cost of
replaced components/parts and cost of labour are borne entirely by NEC Computers. On the other hand, the fees for
transportation of the defective Product to the NEC repair centre remain at your own charge.
5.5.2 - Carry in Service Geographic Scope
A complete list of the countries where our carry in service is available can be obtained from your NEC Computers sales
agent. If you purchased your Product and require service in another country than that of purchase, please contact your local
NEC reseller for service. NEC UltraCare Warranty geographical coverage is only available on the mainland of the country
of purchase. Overseas territories, islands and remote areas service coverage can vary per country and specific details can be
requested from your local NEC Computers Client Service Office.
NEC UltraCare Services are only valid in the country where both the NEC UltraCare Service and the corresponding
Product were purchased (unless otherwise stated by NEC Computers).
5.6 - Advanced Exchange for Customer Replaceable Unit (CRU) Service
5.6.1 - Definition
NEC Computers delivers a customer replaceable unit at your premises. Service levels may vary per country/region.
When NEC Computers Call Centre diagnoses a hardware problem, a NEC Authorised Service Partner will deliver a
customer replaceable unit at your premises. In the meantime, you will also receive a technical instructions document as well
as a complete kit of protection materials provided by NEC Computers or NEC Authorised Service Partner. You are then
invited to carry out the replacement of CRU yourself, and after the replacement, send the defective unit back to our
Authorised Service partner either with the aid of prepaid packaging, or by calling our Authorised Service partner who will
arrange for the pick up of the failing unit. The cost of replaced unit as well as the transportation fees are borne entirely by
NEC Computers. The replacement of customer replaceable unit is under your responsibility and as a consequence NEC
shall not bear any liability for an installation of the customer replaceable unit not compliant with communicated technical
instructions. If a failure occurs due to an installation not compliant with communicated technical information, NEC
reserves the right to invoice any intervention cost (transports, parts and labour) relative to the repair of such failure.
5.6.2 - CRU Service Geographic Scope
A complete list of the countries where our customer replaceable unit service is available can be obtained from your NEC
Computers sales agent. If you purchased your Product and require service in another country than that of purchase, please
contact your local NEC reseller for service. NEC UltraCare Warranty geographical coverage is only available on the
mainland of the country of purchase. Overseas territories, islands and remote areas service coverage can vary per country
and specific details can be requested from your local NEC Computers Client Service Office.
NEC UltraCare Services are only valid in the country where both the NEC UltraCare Service and the corresponding
Product were purchased (unless otherwise stated by NEC Computers).
5.6.3 - Customer Replaceable Module D+x Cut-off time: 13:00 (local time)
The cut-off time is defined as the time on a given day by which your intervention must have been logged and qualified by
the NEC Computers Call Centre in order for the service level to apply. Interventions logged after the cut-off time or
logged and not qualified, will take an additional business day before service can be provided. A call is qualified when the
NEC engineer has made a final diagnosis.
5.7 - International Warranty for Laptops
5.7.1 - Definition
NEC Computers undertakes to repair your laptop and in the meantime, to apply the best service level available in the
country/region wherever your geographic situation is. Service level may vary per country/region.
When NEC Computers Call Centre diagnoses a hardware problem, you can benefit from either a PURR service or an
On-site Repair D+x service for the repair of your laptop. Please refer to the paragraph 5.2 and 5.3 for the details of both
services. All intervention costs (travel, parts and labour) are borne entirely by NEC Computers.
5.7.2 - Laptop International Warranty Geographic Scope
The international warranty for laptop service has world wide coverage. If you purchased your product and require service
in another country than that of purchase, NEC Computers will apply the best service level available either a PURR service
or an On-site Repaire D+x service, in the country where you are requiring the service. The geographic coverage for both
services is:
•
PURR:
The PURR D+x service is available in Europe. The service level may vary per country/region. Specific details can
be requested from your NEC Computers sales agent;
In all other countries, the repair of your laptop will be done based on PURR "Best Effort". Please be assured that
NEC Computers will always do our utmost to guarantee customer satisfaction.
•
On-site Repair D+x is available in a part of Europe. A complete list of the countries where our On-site Repaire Service
is available can be obtained from your NEC Computers sales agent.
6 - ULtraCare Protection Solutions
NEC UltraCare Protection Solutions provide an extension of the Standard Warranty. Services delivered to you under
coverage of UltraCare Protection Solutions will be provided in accordance with the terms and conditions set forth in the
NEC UltraCare Warranty Conditions that you have received with your NEC Computers Product. Included with the