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38 - TCM380 Quick Start Guide
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Costs incurred for data recovery, reinstallation or reprogramming.
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Non-material damage: profit losses, market losses and loss of right enjoyment.
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Damages incurred as a result of civil or foreign war, receivership, seizure or destruction as ordered of the civil or military
authorities.
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Damages of nuclear origin or caused by any of ionising radiation.
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Costs resulting from the Member's responsibilities regarding claims (e.g. to obtain and submit to NEC Computers the
supporting documentation required for the service).
6.3 - Protection Services Geographic Coverage
The Geographic Coverage of Protection Services is worldwide coverage. This means that if you suffer a loss or damage in
any country worldwide NEC will repair or replace the unit (as long as the documentation is valid and the claim is within
the scope of Protection Services coverage). Service will only be performed from the country of purchase.
6.4 - Member's Responsibilities Regarding Protection Services Claims
You must inform NEC Computers Call Centre within five business days following the event which is to be claimed.
For every event to be claimed, you must fully complete and submit a Protection Services claim form to NEC, this includes:
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The date, the nature of, the circumstances and the causes of the event.
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The contract number as indicated on the NEC UltraCare Protection Solutions service contract.
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Information concerning the equipment under Warranty (equipment type, brand, serial number).
The Protection Services claim form can be found on the UltraCare Services CD delivered with your Product or can be
downloaded from www.nec-computers.com, Services & Solutions UltraCare section.
Supporting documents to be sent with the statement:
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For theft: you must provide NEC with an original police report stating the circumstances of the theft. You are liable for
any costs or fees required to obtain a full police report from the appropriate authorities. Copies of police reports are not
acceptable.
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If the equipment under Warranty suffers irreparable damage or is stolen, the requested documents must be addressed to
NEC Computers by registered post. For other cases, the statement may be submitted via email, fax or letter.
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A fully completed Protection Services claim form is required by NEC for a claim for theft or for accidental damage.
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NEC Computers retains the right to request additional information or documents such as the original invoice for the
Product or Protection Solutions service in order to validate your claim.
NEC Computers will decide whether the equipment under Warranty should be repaired or replaced. Service will not be
provided by NEC until all the required documentation has been received and validated.
6.5 - NEC Protection Service
NEC Computers will:
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Replace equipment covered under the UltraCare Protection Solutions service contract in the event the equipment has
been stolen or has suffered irreparable damage, or
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Arrange for repair of the damaged equipment covered under the UltraCare Protection Solutions service contract by an
authorised NEC Computers service partner via Pick up, Repair and Return service (see section 5.2.).
NEC Computers Protection Solutions are available only in combination with a 3 year On-Site D+x or Pick-Up and
Return UltraCare Warranty.
All intervention costs (travel, parts and labour) are borne by NEC Computers, except costs resulting from the Member's
responsibilities regarding claims (e.g. to obtain and submit to NEC Computers the supporting documentation required for
the service).
6.6 - Protection Services Warranty Period
The Warranty is contracted for a maximum duration of 3 years in combination with the Product and NEC UltraCare
Warranty extension purchase (3 years On-Site D+x or Pick-Up and Return D+5). The Warranty is not renewable. If
NEC Computers replaces a Product which has an UltraCare Protection Services Warranty extension, then the remaining
duration of your Warranty will be transferred to your new replacement Product.
6.7 - Termination
Automatic termination of the Warranty occurs when:
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The equipment under Warranty suffers total loss as a result of an event not covered by the Warranty.
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The equipment under Warranty is transferred to a new owner.
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The end of the 3 years Warranty period is reached.
Termination upon Member's request
You may terminate your NEC UltraCare Protection Solutions three (3) years Warranty upon request. However, NEC
Computers will not be liable for any refunds for the remaining service period
6.8 - Miscellaneous Provisions
Time related limitations: any action made in light of the contract is limited in time to two (2) years starting from the day of
the event that gave rise to the action. Sending a letter by registered post, return receipt requested, may interrupt time
limitations.
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