General Conditions - NEC TCM380 Quick Start Manual

32 - TCM380 Quick Start Guide
Product and private internal network. You are responsible for backing up any data stored on the Product prior to
contacting NEC Computers' Call Centre for support.
NEC Computers shall not be liable for any loss of data stored on your Product or consequences of data loss as a result of
NEC servicing the Product under NEC UltraCare Warranty.
NEC Computers also strongly recommends that you test and make personal back-up copies of all the software which you
received with your hardware (e.g. Master CDs, software applications, drivers, etc.) within 30 days of receipt of your
product. If you require copies of your software from NEC after 30 days of receipt of your product, NEC reserves the right
to charge you for this service.

4 - General Conditions

4.1 - Descriptions
NEC Computers will perform the NEC UltraCare Services as outlined in this "Terms and Conditions" document for
individual NEC Computers Hardware equipment specified at the date of purchase of this NEC UltraCare Service.
Registration of the UltraCare service must be performed within 30 days of receipt of the UltraCare product and will link
the product to the service for the remaining duration of the Warranty.
Unless otherwise specified by NEC Computers, the NEC UltraCare Service can be purchased throughout the first year of
the initial Warranty of the NEC Computers hardware. After this period you should contact your nearest NEC Computers
office for quotation. NEC Computers reserves the right to refuse customer requests for Warranty extension for systems
which are already out of Warranty.
If there is a hardware failure before the NEC UltraCare Service has been registered with NEC Computers, the repair will
not be covered by the NEC UltraCare Service. However, the repair may still be covered by your standard Warranty if
applicable.
Unless otherwise specified by NEC Computers, the intervention for NEC UltraCare Services will take place during local
business hours, Monday to Friday excluding public holidays.
Unless otherwise specified by NEC Computers, NEC Computers is not responsible for the compatibility with non-NEC
products.
You are responsible for the security of your unique UltraCare contract service number. NEC Computers will not be held
responsible for lost or stolen contract numbers, nor non-authorized use of the contract number. In cases where the Service
has been fraudulently registered, no service will be provided
NEC UltraCare Services are not transferable to other persons or products, (except in cases where NEC Computers has
replaced the Product, if the Product has Protection Services coverage or after explicit authorisation from NEC
Computers). Please contact your local NEC reseller or sales office for more information.
4.2 - Date and Duration of Service
Unless otherwise stated by NEC Computers, the duration of the"Warranty Extension" service corresponds to the NEC
Product purchase date plus the duration specified on the document "NEC UltraCare Registration Card" or on the
UltraCare service purchase invoice.
4.3 - NEC Computers Call Centre Coverage Hours
Except in case of specific agreement with NEC Computers, the NEC Computers Call Centres are open from Monday to
Friday, excluding public holidays during the following business hours (local time): 09:00 – 17:00.
For further details concerning your geography, please refer to your Warranty documentation received with your Product.
4.4 - Intervention Periods
The NEC UltraCare Services are classified into different periods where technical diagnosis and intervention is available.
•
8 x 5: the service is available 8 hours per day (9:00-17:00), 5 working days per week (Monday-Friday), excluding public
holidays.
•
24 x 7: the service is available 24 hours per day, every day of the week including public holidays.
4.5 - Intervention Time
In general, intervention time refers to the necessary time it takes for the service to be executed, under normal conditions,
at your premises. This intervention time may vary depending on the type of suscribed Warranty.
•
D + x: "x" represents the number of working days within which the service will be carried out. Service levels for repairs
can vary per country and in remote locations, please contact your nearest NEC Computers office for specific details.
•
y Hours: "y" represents the number of hours from the time the NEC Computers Call Centre has completed the
diagnosis and has logged a service intervention, up to the time the engineer arrives at your premises. Please note the
intervention period (8x5 or 24x7) determines whether "y" represents hours or business hours.
•
RTC D + x: "x" represents the number of working days within which the RTC service will be carried out and the
hardware problem will be fixed (note: excluding the time needed to restore the operating system and/or all other
software pre-loaded by NEC Computers).
•
RTC y Hours: "y" represents the number of hours from the time where the NEC Computers Call Centre has completed
the diagnosis and has logged a service intervention, up to the time the engineer fixes the hardware problem at your
premises, excluding the time needed to restore the operating system and/or all other software pre-loaded by NEC
Computers. Please note the intervention period (8x5 or 24x7) determines whether "y" represents hours or business hours.
5 - UltraCare Warranty Extensions
5.1 - Exchange On Site Service