Appendix A. Troubleshooting; Problems/Solutions - Black Box 11N 2T2R Manual

11N 2T2R Wireless Access Point

Appendix A. Troubleshooting

A.1 Problem/Solutions
If the access point is working improperly, read this section. If you still need help, contact Black Box Technical Support at 724-746-
5500.
Problem: The access point is not responding to me when I want to access it by Web browser.
Possible Solution #1: Please check the access point's power cord and network cable connections. All cords and cables should be
correctly and firmly inserted into the access point.
Possible Solution #2: If all LEDs on this access point are out, check the status of the A/C power adapter, and make sure it's cor-
rectly powered.
Possible Solution #3: You must use the same IP address section that the access point uses.
Possible Solution #4: Are you using a MAC or IP address filter? Try to connect the access point to another computer and see if it
works; if not, press the reset button.
Possible Solution #5: Set your computer to obtain an IP address automatically (DHCP), and see if your computer can get an IP
address.
Possible Solution #6: If you upgraded the firmware and this happens, contact Black Box Technical Support.
Possible Solution #7: If all of the above solutions don't work, contact Black Box Technical Support at 724-746-5500.
Problem: I can't get connected to the wireless access point.
Solution #1: If encryption is enabled, please re-check the WEP or WPA passphrase settings on your wireless client.
Solution #2: Move closer to the wireless access point.
Solution #3: Unplug the access point's power plug, then plug it back in again after 10 seconds.
Solution #4: If all LEDs on this access point are out, check the the A/C power adapter's status, and make sure it's correctly pow-
ered.
Problem: I can't locate my access point via my wireless client.
Solution #1: Is the Broadcast ESSID set to off?
Solution #2: Is the antenna properly installed and secured?
Solution #3: Are you too far from your access point? Move closer.
Solutoin #4: Remember that you have to input ESSID on your wireless client manually if ESSID broadcast is disabled.
Problem: File download is very slow or breaks frequently.
Solution #1: Reset the access point and see if it improves.
Solution #2: Know what computers do on your local network. If someone's transferring big files, other people will think the
Internet is too slow.
Solution #3: Change the channel number.
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