Troubleshooting - Cisco 7821 User Manual

Troubleshooting

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Conference Button and Softkey Unresponsive
Problem
You have set up a conference call, but the Conf softkey is not available and the Conference button is
unresponsive.
Possible Cause
You have reached the maximum number of conference participants.
Solution
Ask one of the participants to drop, or drop a conference participant.
Meet Me Conference Busy Tone
Problem
You hear a busy tone after you dial into a Meet Me conference.
Possible Cause
The conference host has not yet joined the conference.
Conference Button and Softkey Unresponsive, page 77
Meet Me Conference Busy Tone, page 77
Cannot Sign In to Personal Directory, page 78
No Caller ID on Remote Hold, page 78
Cannot Access Self Care Portal, page 78
Security Error Message, page 79
Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
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