Shared Lines - Cisco 7821 User Manual

Advanced Operations
When the Play Secure Indication Tone option is enabled (True), the following circumstances determine the
type of tone the protected phone plays:
• If end-to-end secure media is established and the call status is secure, the phone plays the secure indication
• If end-to-end nonsecure media is established and the call status is not secure, the phone plays the nonsecure
• When the Play Secure Indication Tone option is disabled, no tone plays.
For more information, contact your system administrator.

Shared Lines

Shared lines allow you to use one phone number for multiple phones.
You might have a shared line if you have multiple phones and want one phone number, if you share
call-handling tasks with coworkers, or if you handle calls on behalf of a manager.
For example, if you share a line with a coworker:
• When a call comes in on the shared line:
• If you answer the call:
• If you put the call on hold:
Your call history shows the status for all calls for shared lines. For example, if a call rings on a shared line
and you answer the call, your coworkers who share the line will see that the call was answered remotely. Your
call history identifies calls that were Placed, Received, Remote Placed, Remote Received, or Missed.
Feature Buttons and Softkeys
This table provides information about some of the features that are available on dedicated feature buttons,
and some of the features that your system administrator sets up either on programmable feature buttons or
softkeys.
tone (three long beeps with pauses)
indication tone (six short beeps with brief pauses)
• Your phone rings and the line button flashes amber.
• Your coworker's phone rings and the line button flashes amber.
◦ Your line button turns green.
◦Your coworker's line button turns red.
When the line button is red, that line cannot be used to barge in on the call or used to make another
call.
◦ Your line button flashes green.
◦Your coworker's line button flashes red.
When the line button flashes red, your coworker can pick up the call.
Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
Shared Lines
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