230.Xx Paper Jam Service Check - Lexmark C78x Service Manual

Step Actions and questions
10 Is a 5-bin mailbox option, StapleSmart finisher, or an
output expander option in use?

230.xx paper jam service check

Step Actions and questions
1 Thoroughly examine the duplex paper path for torn
paper that may be blocking the sensors or paper path.
Is the duplex paper path clear?
2 Check the lower right door paper path.
Does media pass freely between the door and the
metal plate?
Are any of the following conditions true?
3
• Only the back of the page of a duplex job prints and
exits into the standard bin.
• Media exits the right side of the printer.
• Media jams in the duplex at the diverter.
4 Open the redrive door, and check that the diverter
operates freely.
Does the diverter operate freely?
5 Close the redrive door, and check that the diverter
operates freely.
Does the diverter operate freely?
Yes No
Check the Contact your next
following: level of support.
• Reseat the
option on the
printer.
• Verify the top
cover is
properly
seated on
developer
HVPS.
Yes No
Go to step 2 Clear the paper
path.
Go to step 3 Replace the
lower right door
assembly. See
"Lower right
door assembly
removal" on
page
Go to step 4 Go to step 8
Go to step 5 Replace the fuser
assembly. See
"Fuser
assembly
removal" on
page
Go to step 6 Replace the
redrive door. See
"Redrive door
removal" on
page
Diagnostic information
5061
4-24.
4-44.
4-26.
2-37