Lexmark 10Z0100 User Manual
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Lexmark 10Z0100 User Manual

Lexmark 10Z0100 User Manual

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C780, C782
User's Guide
February 2007
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc.,
registered in the United States and/or other countries.
© 2007 Lexmark International, Inc.
740 West New Circle Road
Lexington, Kentucky 40550

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  • Page 1 C780, C782 User’s Guide February 2007 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. © 2007 Lexmark International, Inc. 740 West New Circle Road Lexington, Kentucky 40550...

  • Page 2: Safety Information

    • This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.

  • Page 3: Table Of Contents

    Contents Chapter 1: Installing and removing options ..............5 Installing a 2000-sheet drawer ......................... 6 Installing a 500-sheet drawer ........................... 8 Installing a duplex unit ............................. 9 Installing the printer ............................10 Installing an output expander ......................... 11 Installing a 5-bin mailbox ..........................13 Installing a StapleSmart finisher ........................
  • Page 4 Contents Print cartridges ............................... 61 Toner waste container ........................... 62 Fuser and ITU ..............................62 Recycling Lexmark products .......................... 63 Chapter 5: Clearing paper jams ..................64 Identifying jams .............................. 64 Access doors and trays ..........................65 Understanding jam messages ........................66 Clearing the entire paper path ........................

  • Page 5: Chapter 1: Installing And Removing Options

    Installing and removing options You can customize your printer memory capacity and connectivity by adding optional cards and input devices. You can also use these instructions to help you locate an option for removal. Install the printer and any options you have purchased in the following order: CAUTION: If you are installing options after setting up the printer, turn the printer off and unplug the power cord...

  • Page 6: Installing A 2000-Sheet Drawer

    Installing and removing options Installing a 2000-sheet drawer Your printer supports one optional 2000-sheet drawer. Warning: If you have an optional duplex unit and a 2000-sheet drawer, you must install a 500-sheet drawer between the duplex unit and the 2000-sheet drawer. Note: The 2000-sheet drawer (High capacity feeder) does not conform to Ergonomics specification EK1-ITB 2006.
  • Page 7 Installing and removing options Install the power cord for the 2000-sheet drawer. Note: The HCIT power supply shall be capable of running off of AC line voltages from 90-256 VAC and from 47-63 Hz. The HCIT shall provide an IEC inlet power connector and an outlet power connector rated at 10 amperes.

  • Page 8: Installing A 500-Sheet Drawer

    Installing and removing options Installing a 500-sheet drawer Your printer supports up to three additional 500-sheet drawers. However, if you install a 2000-sheet drawer, you can only add one additional 500-sheet drawer. Warning: If you have an optional duplex unit and a 2000-sheet drawer, you must install a 500-sheet drawer between the duplex unit and the 2000-sheet drawer.

  • Page 9: Installing A Duplex Unit

    Installing and removing options Installing a duplex unit Your printer supports an optional duplex unit that lets you print on both sides of a sheet of paper. Warning: If you have an optional duplex unit and a 2000-sheet drawer, you must install a 500-sheet drawer between the duplex unit and the 2000-sheet drawer.

  • Page 10: Installing The Printer

    Installing and removing options Installing the printer CAUTION: The printer weighs 48–82 kg (105–181 lb). It requires at least three (3) people to lift it safely. Use the printer handholds to lift it, do not lift by the front of the printer, and make sure your fingers are not under the printer when you set it down.

  • Page 11: Installing An Output Expander

    Installing and removing options Installing an output expander Your printer supports an optional output expander that lets you stack up to 650 sheets of paper in one bin. Note: After you unpack the output expander, install it immediately. Otherwise, the edges of the mounting brackets could damage tabletops or fabrics.
  • Page 12 Installing and removing options Attach the printer top cover to the output expander. Attach the output expander paper bail to the top cover. Installing an output expander...

  • Page 13: Installing A 5-Bin Mailbox

    Installing and removing options Installing a 5-bin mailbox Your printer supports a 5-bin mailbox that lets you collate and stack up to 500 sheets of paper. Note: After you unpack the mailbox, install it immediately. Otherwise, the edges of the mounting brackets could damage tabletops or fabrics.
  • Page 14 Installing and removing options Attach the printer top cover to the mailbox. Attach the mailbox paper bail to the top cover. Installing a 5-bin mailbox...

  • Page 15: Installing A Staplesmart Finisher

    Installing and removing options Installing a StapleSmart finisher Your printer supports a StapleSmart finisher. See the information sheet included with the finisher for detailed installation instructions. Installing memory and option cards CAUTION: If you are installing memory or option cards sometime after setting up the printer, turn the printer off and unplug the power cord before continuing.

  • Page 16: Installing A Memory Card

    Follow the instructions in this section to install a printer memory card. Memory cards must have 100-pin connectors. Note: Memory cards designed for other Lexmark printers may not work with your printer. 1 Remove the system board access cover. For more information, see Removing the system board access cover.
  • Page 17 Installing an “option-added” firmware card Follow the instructions in this section to install an optional “option-added” firmware or flash memory card. Note: “Option-added” firmware and flash memory cards offered for other Lexmark printers cannot be used with your printer. “Option-added” fiOnly one of each type of card is supported.

  • Page 18: Installing A Hard Disk

    Installing and removing options Installing a hard disk Follow the instructions in this section to install an optional hard disk. You need a small flathead screwdriver to attach the hard disk to the mounting plate. Warning: Hard disks are easily damaged by static electricity. Touch something metal on the printer before you touch a disk.
  • Page 19 Installing and removing options Press the ribbon cable connector into the connector on the system board. Flip the hard disk over, and then press the three posts on the mounting plate into the holes on the system board. The hard disk snaps into place. Installing memory and option cards...

  • Page 20: Installing An Option Card

    Installing and removing options Installing an option card Your printer has one expansion card slot that supports a number of option cards. The following table describes their function. Card Function MarkNet internal print server Adds an Ethernet or Token-Ring port so you can connect your printer to a network Parallel 1284-B Interface Card Adds a parallel port Serial Interface Card...

  • Page 21: Removing Memory And Option Cards

    Installing and removing options Secure the card to the system board with the screw. Removing memory and option cards To remove memory or option cards, use the following illustration to locate the connector for the card you want to remove. Option card connector Firmware and...

  • Page 22: Removing Memory Cards

    Installing and removing options Remove the four access cover screws as shown. Remove the access cover. Removing memory cards Complete the following steps to remove printer memory or flash memory cards. Warning: Printer memory and flash memory cards are easily damaged by static electricity. Touch something metal on the printer before you touch a memory card.

  • Page 23: Removing An Option Card

    Installing and removing options Removing an option card Complete the following steps to remove an internal print server, Coax/Twinax Adapter, Parallel Interface Card, or Serial Interface Card. Warning: Option cards are easily damaged by static electricity. Touch something metal on the printer before you touch an option card.
  • Page 24 Installing and removing options Gently pull the three posts on the hard disk mounting plate out of the holes on the system board. Gently pull the ribbon cable connector out of the connector on the system board. Place the disk in its original packaging, or wrap the disk in paper and store it in a box. Replace the system board access cover.

  • Page 25: Reinstalling The System Board Access Cover

    Installing and removing options Removing an “option-added” firmware card Warning: Optional “option-added” firmware cards are easily damaged by static electricity. Touch something metal on the printer before you touch an optional firmware card. Remove the system board access cover. For more information, see Accessing the printer system board. Grasp the “option-added”...

  • Page 26: Chapter 2: Printing

    Printing Understanding the printer operator panel The printer operator panel has a four-line, back lit, gray scale display that can show both graphics and text. The Back, Menu, and Stop buttons are located to the left of the display, the navigation buttons are located below the display, and the numeric pad is located to the right of the display.

  • Page 27: Operator Panel Buttons

    Printing Operator panel buttons Button Function Back Press the Back button to return to the last screen viewed. Note: Changes made on a screen will not be applied if you press the Back button. Menu Press the Menu button to open the menu index. Note: The printer must be in the Ready state to access the menu index.

  • Page 28: Sending A Job To Print

    Printing Button Function Numeric pad The numeric pad consists of numbers, a pound (#) sign, and a backspace button. The 5 button has a raised bump for non-visual orientation. The numbers are used to enter numeric values for items like quantities or PINs. The backspace is used to delete the number to the left of the cursor.

  • Page 29: Printing From A Usb Flash Memory Device

    Note: Supported graphic types are .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, and .dcx. For information regarding tested and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. Note the following when using a USB flash memory device with the printer USB Direct Interface: •...

  • Page 30: Canceling A Print Job

    Printing Press until appears next to the document you want to print, and then press A screen asking the number of copies to be printed will appear. USB drive Copies My_document_01 My_document_02 To print only one copy, press , or manually input the number of copies with the number pad, then press Note: Do not remove the USB flash memory device from the USB Direct interface until the document has finished printing.

  • Page 31: Printing A Menu Settings Page

    Printing Double-click the printer you selected when you sent the job. A list of print jobs appears in the printer window. Select the job you want to cancel. Press the Delete key on the keyboard. Canceling a job from a Macintosh computer Canceling a job from a Macintosh computer running Mac OS 9.x When you send a job to print, the printer icon for your selected printer appears on the desktop.

  • Page 32: Printing A Font Sample List

    Printing Press until Network Setup Page appears, and then press Note: If an optional MarkNet N8000 series internal print server is installed, Print Net1 Setup appears on the display. Check the first section on the network setup page, and confirm that Status is “Connected.” If Status is “Not Connected”, the LAN drop may not be active, or the network cable may be malfunctioning.

  • Page 33: Loading The Trays

    Printing Loading the trays Helpful hints: • Never mix media types within a tray. • Flex the print media back and forth to loosen the sheets, and then fan them. Do not fold or crease the print media. Straighten the edges of the stack on a level surface. Warning: Never remove paper trays while a print job is printing.
  • Page 34 Printing Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges of the stack on a level surface. Place the paper in the tray as shown, print side down. Do not load bent or wrinkled paper.
  • Page 35 Printing Loading the 2000-sheet tray Follow these instructions to load a 2000-sheet tray. Do not load any print media other than paper in the 2000-sheet tray. Pull open the tray. Squeeze the side guide lever, lift the guide, and place it into the appropriate slot for the size paper you are loading. Squeeze the two front guide levers and slide the guide to the correct position for the size paper you are loading.
  • Page 36 Printing Slide the bottom support toward the front of the tray until it touches the front guide. Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges of the stack on a level surface. Place the paper against the back left corner of the tray, print side down.

  • Page 37: Loading The Multipurpose Feeder

    Printing Loading the multipurpose feeder You can use the multipurpose feeder one of two ways: Paper tray—As a paper tray, you can load paper or specialty media in the feeder with the intention of • leaving the media in the feeder. Manual bypass feeder—As a manual bypass feeder, you send a print job to the feeder while •...
  • Page 38 Printing Arrange the stack of paper or specialty media correctly for the size, type, and print method you are using. Place the paper or specialty media, print side up, along the left side of the multipurpose feeder, and then push it in as far as it will easily go.

  • Page 39: Printing On Specialty Media (Transparencies, Labels, Other)

    Printing Printing on specialty media (transparencies, labels, other) Follow these instructions when you want to print on media such as transparencies, card stock, glossy paper, labels, or envelopes. Load the media as specified for the tray you are using. For help, see any of the following: Loading the trays –...

  • Page 40: Linking Trays

    Printing Mac OS 9.x In your word processor, spreadsheet, browser, or other application, select File Page Setup. Choose the correct printer in the Format For pop-up menu. Choose the paper size from the Paper pop-up menu. Click OK. Select File Print.

  • Page 41: Linking Output Bins

    Printing Linking output bins If you attach an optional finisher or mailbox to your printer, you can link output bins, or otherwise specify how the printer sends jobs to the bins, by changing the Configure Bins settings in the Paper Menu. Value Description Mailbox*...

  • Page 42: Printing Confidential Jobs

    Printing From either the Confidential Job or the Held Jobs menu items, you have several choices: Print All • JobName1 • JobName2 • Delete All • Note: Confidential jobs will also be an option if confidential jobs are present. Printing confidential jobs The term held job refers to any type of print job that can be initiated by the user at the printer.

  • Page 43: At The Printer

    Printing Enter a User Name and PIN. Send your job to the printer. Go to the printer when you are ready to retrieve your confidential print job, and follow the At the printer steps. At the printer Press until Held jobs appears, and then press Press until Confidential jobs appears, and then press...

  • Page 44: Verify Print

    Printing Printing and deleting held jobs Held jobs such as Verify Print, Reserve Print, Repeat Print, Bookmarks, and USB flash memory files differ in function and do not require a PIN to print the job. These jobs are printed or deleted from the printer operator panel. Verify Print If you send a Verify Print job, the printer prints one copy and holds the remaining copies you requested in printer memory.
  • Page 45 Printing At the printer Press until Held jobs appears, and then press Press until appears next to your user name, and then press Press until appears next to the type of action you want to perform: Print All Delete All JobName1 JobName2 •...

  • Page 46: Tips For Successful Printing

    Printing Tips for successful printing Storing paper Use the following guidelines to avoid paper feeding problems and uneven print quality. Store paper in an environment where the temperature is approximately 21°C (70°F) and the relative • humidity is 40%. Store cartons of paper on a pallet or shelf rather than directly on the floor. •...

  • Page 47: Avoiding Jams

    The following hints can help you avoid paper jams: • Use only recommended paper. Refer to the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications for more information about which paper provides optimum results for your printing environment.

  • Page 48: Chapter 3: Media Specifications

    Selecting the appropriate media for the printer helps avoid printing problems. The following sections contain guidelines for choosing the correct media for the printer. For detailed information about media characteristics, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications.

  • Page 49: Unacceptable Paper

    Media specifications Curl Curl is the tendency of media to curve at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid, cold and dry conditions, even in the trays, can contribute to paper curling prior to printing and can cause feeding problems.

  • Page 50: Storing Paper

    Media specifications Selecting paper Proper paper loading helps prevent jams and ensures trouble-free printing. To help avoid jams or poor print quality: • Always use new, undamaged paper. • Before loading paper, know the recommended print side of the paper. This information is usually indicated on the paper package.

  • Page 51: Printing On Letterhead

    230°C (446°F). Use only transparencies that are able to withstand these temperatures without melting, discoloring, offsetting, or releasing hazardous emissions. For detailed information, see the Card Stock & Label Guide, which is available on the Lexmark Web site at www.lexmark.com/publications.
  • Page 52 Note: This printer is intended for occasional paper label printing only. For detailed information on label printing, characteristics and design, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications. When printing on labels: •...

  • Page 53: Storing Media

    Media specifications • Remove a 3 mm (0.125 in.) strip from the leading edge to prevent labels from peeling inside the printer. • Portrait orientation is preferred, especially when printing bar codes. • Do not use labels that have exposed adhesive. Card stock Card stock is single ply, and has a large array of properties, such as the moisture content, thickness, and texture, that can significantly affect print quality.

  • Page 54: Identifying Media Sources And Specifications

    Note: If a media size not listed needs to be used, select the next larger size. For detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide, available on the Lexmark Web site at www.lexmark.com/publications. Media sizes and support...
  • Page 55 Media specifications Media sizes and support (continued) Optional finisher Legend ✓ — supported with size sensing † — supported without size sensing ✘— unsupported Media size Dimensions ✘ ✘ ✘ ✘ ✓ ✘ ✘ ✘ ✘ Banner 210 to 215.9 mm †...
  • Page 56 Media specifications Media support by type for optional features Optional Finisher Legend ✓ — supported Optional ✘— unsupported Multi- high Optional Optional Optional 500-sheet purpose capacity Optional envelope banner 5-bin Media trays feeder feeder duplex drawer tray mailbox ✘ ✓ ✘...
  • Page 57 Media specifications Media types and weights (input options) (continued) Media weight Multipurpose 2000-sheet Envelope Media Type 500-sheet trays feeder drawer drawer Dual-web paper 180 g/m (48 lb 199 g/m2 (53 lb Not supported Not supported bond) bond) Polyester 220 g/m (59 lb 220 g/m (59 lb...
  • Page 58 Media specifications Media types and weights (output options) (continued) Media weight Standard output Optional finisher bin and optional 5-bin Media Type output expander mailbox Standard Offset Staple Glossy papers Book 88 to 176 g/m 88 to 176 g/ 88 to 176 g/ Not supported grain long supported...
  • Page 59 Media specifications Media capacities Legend ✓ — supported ✘— unsupported Optional Optional Optional 500-sheet Multipurpose 2000-sheet envelope banner Media type tray feeder tray drawer tray ✘ ✘ Paper 100 sheets* 2000* sheets* ✘ ✘ ✘ Card stock*** varies** varies** ✘ ✘...

  • Page 60: Chapter 4: Maintaining The Printer

    Refer printing problems and maintenance tasks to this key operator. In the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark Authorized Supplies Dealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com or contact the place where you bought your printer.

  • Page 61: Conserving Supplies

    To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark Authorized Supplies Dealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com or contact the place where you bought your printer.

  • Page 62: Toner Waste Container

    Maintaining the printer The following is a list of cartridges you can order: C780 / C782 C782 • Black print cartridge • Black high yield print cartridge • Cyan print cartridge • Cyan extra high yield print cartridge • Magenta print cartridge •...

  • Page 63: Recycling Lexmark Products

    Ordering staple cartridges Staple cartridges hold 3,000 staples. Use part number 11K3188 to order a pack of three staple cartridges. Recycling Lexmark products To return Lexmark products to Lexmark for recycling: Visit our Web site: www.lexmark.com/recycle Follow the instructions on the computer screen.

  • Page 64: Chapter 5: Clearing Paper Jams

    Clearing paper jams Identifying jams If the printer jams, the appropriate jam message will be displayed on the printer operator panel. If you select Show areas on the operator panel, you can view one or more images to help you clear the jam. 23.13 Paper jam, Show areas 2 pages jammed...

  • Page 65: Access Doors And Trays

    Clearing paper jams Access doors and trays The following illustrations show areas where jams can occur. Area A Multipurpose feeder 250.yy Paper Jam Area B Left access door (beside tray 1) 200.yy Paper Jam 24<x>.yy Paper Jam Area C Paper input options: 500-sheet drawer or 2000-sheet drawer 24<x>.yy Paper Jam...

  • Page 66: Understanding Jam Messages

    Clearing paper jams Understanding jam messages Note: Always clear the entire paper path when you receive any jam message. Paper jam messages Message Check Areas What to do B, T1 Follow the instructions for clearing Area B, and Area T1. 200.yy Paper Jam (tray 1 and left access If the jam message persists, paper may be caught in the image...

  • Page 67: Clearing The Entire Paper Path

    Clearing paper jams Clearing the entire paper path When a paper jam occurs, the printer stops operating and displays 2<xx>.yy Paper Jam and a message to clear certain printer areas. After you have cleared the following areas, make sure all printer covers, doors, and trays are closed, and then press Go to resume printing.
  • Page 68 Clearing paper jams Area C If you have one or more optional 500-sheet drawers: Open the 500-sheet drawer access door. Hold the door down while removing jams. Note: Make sure the entire paper stack is loaded correctly and pushed all the way down into the tray.
  • Page 69 Clearing paper jams Area T1 If clearing Area B did not clear the jam, then carefully open tray 1. Remove any jams. Note: Make sure the paper is pushed all the way down into the tray. Close tray 1. Area E Pull the duplex tray E completely out.
  • Page 70 Clearing paper jams Area J Remove the duplex tray J. Remove any jams, and then reinstall the tray. Area K Open the lower right access door. Remove any jams, and then close the door. Area L Open the upper right access door. Remove jams from the rollers, and then close the door.

  • Page 71: Clearing Mailbox, Finisher, Or Output Expander Jams (Area M)

    Clearing paper jams Clearing mailbox, finisher, or output expander jams (Area M) Open the rear door of the 5-bin mailbox or output expander. Pull the jam straight out, and then close the door. Clearing fuser jams Clear the paper path. If the jam error message persists, go to step 2. Open both the upper right and the lower right access doors (Areas K and L).
  • Page 72 Clearing paper jams Pull down the latches. They slide toward the center to release the fuser. Pull the fuser out, and set it on a clean, flat surface. Unsnap the housing and set it aside. Lift up the fuser roller cover and remove the jam. Close the fuser roller cover.

  • Page 73: Clearing Image Transfer Unit Jams

    Clearing paper jams Clearing image transfer unit jams Open the front access door and the left access door. While holding down the front access door, insert a folded piece of paper as shown to clear the paper sensors under the image transfer unit. Make sure to clear the entire width of the paper path. Close the left access door and the front access door.
  • Page 74 Clearing paper jams Remove all the print cartridges. Pull up slightly on the cartridge handhold. Pull the cartridge straight out and use the handle to lift it off the guides. Place the cartridges on a clean, flat surface out of direct light. Release the latches to open the multipurpose feeder (area A) all the way.
  • Page 75 Clearing paper jams Remove the image transfer unit. Raise the lever to unlock the image transfer unit. Pull down on the handle. Slide the image transfer unit out and place it on a clean, flat surface. Warning: Do not touch the transfer belt. Touching the belt will damage the image transfer unit. Clearing image transfer unit jams...
  • Page 76 Clearing paper jams Look inside the printer. Remove all torn paper or other jams. Insert the image transfer unit back into the printer. Align the guides with the insertion grooves and gently slide the unit in. Rotate the handle up, and push gently to lock the unit in place. Clearing image transfer unit jams...

  • Page 77: If You Still Need Help

    Clearing paper jams Lower the lever to lock the image transfer unit into place. Return the multipurpose feeder to its working position. Reinstall all the print cartridges. Close the printer door. Turn the printer on. The printer returns to a Ready state. If you still need help Turn the printer off and then back on.

  • Page 78: Chapter 6: Administrative Support

    Administrative support Adjusting operator panel brightness and contrast The LCD operator panel contrast and brightness can be adjusted through the Utilities menu. For more information, see the Menus and Messages Guide. The LCD Brightness and LCD Contrast settings are adjusted separately. To change the LCD Brightness or LCD Contrast settings: Make sure your printer is on.

  • Page 79: Enabling Operator Panel Menus

    Administrative support Enabling operator panel menus Turn the printer off. Press and hold while turning the printer on. Release both buttons when Performing Self Test appears on the display. The printer performs its power-on sequence, and then Config Menu appears on the first line of the display. Press until Panel Menus appears, and then press...

  • Page 80: Adjusting Power Saver

    Press Submitting Selection appears. Note: You can also adjust the Power Saver setting by issuing a Printer Job Language (PJL) command. For more information, see the Technical Reference available on the Lexmark Web site at www.lexmark.com/publications. Encrypting the disk Warning: All resources on the hard disk and RAM will be deleted.

  • Page 81: Setting Security Using The Embedded Web Server (Ews)

    Administrative support Press until Disable appears, and then press Contents will be lost. Continue? appears. Press until Yes appears, and then press The Encrypting Disk progress bar appears. When disk encryption has finished, press Press until Exit Config Menu appears, and then press Setting security using the Embedded Web Server (EWS) You can enhance the security of network communications and device configuration by using the advanced security options.

  • Page 82: Using Secure Mode

    Administrative support • No authentication and no encryption • Authentication with no encryption • Authentication and encryption Note: Only the selected level and later may be used to communicate. Supporting IPSec (Internet Protocol Security) IP Security protocol provides authentication and encryption of communications at the network layer allowing all application and network communications over the IP protocol to be secure.

  • Page 83: Locking The Operator Panel Menus

    Administrative support Using 802.1x Authenticating 802.1x port authentication allows the printer to join networks that require authentication before allowing access. 802.1x port authentication can be used with the WPA (Wi-Fi Protected Access) feature of an optional internal wireless print server to provide WPA-Enterprise security support.

  • Page 84: Black Only Mode

    Administrative support Printing Lockout Printing Lockout lets you lock or unlock a printer using an assigned PIN. When locked, every job the printer receives will buffer to the hard disk. A user can print jobs only by entering the correct PIN on the operator panel. You can assign a PIN through the Web page of the device.

  • Page 85: Aligning The Image Transfer Unit

    Administrative support Aligning the image transfer unit For best print quality, make sure you align the image transfer unit after replacement or if colors print too lightly. To align the image transfer unit: Make sure your printer is on. Press on the operator panel.

  • Page 86: Using The Coverage Estimator

    Lexmark makes no claim as to the accuracy of the estimated percents.

  • Page 87: Configuring Printer Alerts

    Administrative support Configuring printer alerts You can configure the printer several ways to let you know when it requires attention. Using the Setup Menu Menu item Function Value Result Alarm Control Lets you establish whether the The alarm does not sound, but printing printer sounds an alarm when it stops until the messages are cleared.* requires operator intervention.

  • Page 88: Chapter 7: Troubleshooting

    The serial number is also listed on the menu settings page. For more informations, see Printing a menu settings page. For service in the U.S. or Canada, call 1-800-Lexmark (1-800-539-6275). For other countries/regions, visit the Lexmark Web site at www.lexmark.com Note: When calling for service, call from the location of the printer.

  • Page 89: Solving Printing Problems

    The message Error The USB device you are For information regarding tested and approved USB flash using may not be memory devices, see the Lexmark Web site at reading USB drive appears when using a supported or has an www.lexmark.com.

  • Page 90: Solving Mailbox Problems

    IEEE 1284-compliant parallel cable. We recommend cable. Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for the standard parallel port. The printer is in Hex If Ready. Hex Trace appears on the display, you must exit Trace mode.

  • Page 91: Solving Option Problems

    Troubleshooting Solving option problems If an option does not operate correctly after it is installed or if it quits working: • Turn the printer off, wait for about 10 seconds, and turn the printer on. If this does not fix the problem, unplug the printer, and check the connection between the option and printer.

  • Page 92: Solving High Capacity Feeder Problems

    A service message indicates printer failure that may require service. Turn the printer off, wait about 10 seconds, and then turn the printer on. If the error recurs, write down the error number, the problem, and a detailed description. Call 1-800-LEXMARK for service. Solving option problems...

  • Page 93: Solving Paper Feed Problems

    Use recommended paper and other specialty media. meet the printer specifications. See the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com for detailed specifications. For information that can help prevent jams from occurring, see Avoiding jams.
  • Page 94 Troubleshooting The information in the following table may help you solve print quality problems. If these suggestions still do not correct the problem, call for service. You may have a printer part that requires adjustment or replacement. Symptom Cause Solution Repeating defects Either the print cartridges are Marks occur repeatedly only in one color and...
  • Page 95 Troubleshooting Symptom Cause Solution Streaked horizontal lines The print cartridges, the transfer Replace the print cartridge, the transfer roller, the roller, image transfer unit, or fuser image transfer unit, or fuser as needed. may be defective, empty, or worn. From the printer operator panel, print the repetitive defects guide to determine which component needs ABCDE to be replaced.
  • Page 96 Troubleshooting Symptom Cause Solution Print too light • Paper settings may be • Make sure the printer paper type, paper texture, incorrect. and paper weight settings match the type of paper you are using. • The Toner Darkness setting is too light.
  • Page 97 • See the Card Stock & Label Guide available on slanted.) tray. the Lexmark Web site at www.lexmark.com for • You are using paper that does detailed specifications. not meet the printer • For more information, see Media specifications.

  • Page 98: Solving Color Quality Problems

    Troubleshooting Symptom Cause Solution Solid color pages • The print cartridges are • Replace the print cartridge that corresponds to defective. the color displayed on the control panel. • Your printer requires servicing. • Call for service. The paper curls badly •...

  • Page 99: What Is Manual Color Correction

    Troubleshooting Should I use the PostScript or PCL emulation driver for the best color? What driver settings should I use for the best color? The PostScript driver is strongly recommended for best color quality. The default settings in the PostScript driver provide preferred color quality for the majority of printouts.
  • Page 100 Troubleshooting How can I match a particular color (such as a color in a corporate logo)? Occasionally, users have a need for the printed color of a particular object to closely match a specific color. A typical example of this is when a user is trying to match the color of a corporate logo. While instances can occur in which the printer cannot exactly reproduce the desired color, users should be able to identify adequate color matches for the majority of cases.

  • Page 101: What Are Detailed Color Samples And How Do I Access Them

    Troubleshooting What are Detailed Color Samples and how do I access them? This information applies to network models only. Detailed Color Samples are pages similar to the default pages of color samples accessible from the Quality Menu on the printer operator panel or from the Configuration Menu in the printer Embedded Web Server. The default color samples accessed by these methods have an increment value of 10 percent for Red (R), Green (G), and Blue (B) values.

  • Page 102: Chapter 8: Notices

    To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
  • Page 103 Notices Radio interference notice Warning: When a network cable is attached, this is a Class A product. In a domestic environment, this product may cause radio interference, in which case, the user may be required to take adequate measures. Taiwan BSMI notice Japanese VCCI notice Korean MIC statement Notices...
  • Page 104 Federal Communications Commission (FCC) compliance information statement The Lexmark C780, C780n, C782, and C782n, types 5061-200, 5061-210, 5061-400, and 5061-410, has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 105: Noise Emission Levels

    Notices Korean MIC statement Noise emission levels Hinweis zum GS-Zeichen Modell: Lexmark C780, C780n, C782, C782n Gerätetyp: 5061-200, 5061-210, 5061-400, and 5061-410 Postanschrift Lexmark Deutschland GmbH Postfach 1560 63115 Dietzenbach Adresse Lexmark Deutschland GmbH Max-Planck-Straße 12 63128 Dietzenbach Telefon: 0180 - 564 56 44 (Produktinformationen)

  • Page 106: Product Energy Consumption

    Notices 63115 Dietzenbach Physical address Lexmark Deutschland GmbH Max-Planck-Straße 12 63128 Dietzenbach (Produktinformationen) Phone: 0180 - 564 56 44 01805 - 00 01 15 (Technischer Kundendienst) Telefon: E-mail: internet@lexmark.de The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296.
  • Page 107 The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.

  • Page 108: China Rohs

    Notices China RoHS Part Name Hazardous Substances or Elements Lead (Pb) Mercury Cadmium Hexavalent Polybrominated Polybrominated (Hg) (Cd) Chromium biphenyl (PBB) diphenylether (CrVI) (PBDE) Circuit boards Power supply Metal shafts Metal rollers Motors O: Indicates that the content of the toxic and hazardous substance in all the homogeneous materials of the part is below the concentration limit requirement as described in SJ/T11363-2006.

  • Page 109: Laser Notice

    This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the country-specific warranty information that came with your product. This limited warranty applies to this product only if it was originally purchased for your use, and not for resale, from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.”...
  • Page 110 Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance or nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover actual damages up to the limit set forth in the following paragraph.
  • Page 111 Index Numerics 5-bin mailbox 13 disabling operator panel menus 78 disabling size sensing 86 display panel 28 access doors 65 adjusting Power Saver 80 Embedded Web Server 81 aligning the image transfer unit 85 enabling operator panel menus 79 areas envelope sizes Area A 67 7 3/4 (Monarch) 55...
  • Page 112 Parallel Interface Card 20 guidelines 50 Serial Interface Card 20 page orientation 51 options printing 51 5-bin mailbox 13 Lexmark Authorized Supplies Dealers 60 duplex unit 9 linking 40 interface cards 20 bins 41 internal print servers 20 trays 40...
  • Page 113 Index mailbox 90 USB Direct interface 29 frequent jams 90 USB flash memory device 29 operator panel 89 blank 89 displays black diamonds 89 verify print 44 paper feed blank pages in output bin 93 frequent jams 93 jammed page does not reprint 93 Paper Jam message remains after clearing jam 93 print time seems long 89 tray linking does not work 90...

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