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5
Electronic Fallback
Electronic Fallback (EFB) is the ability to continue performing transactions on the terminal,
even when communication with the bank for on-line approval has been lost or the card issuer
is unavailable.
In EFB mode, transactions are stored within the terminal and manual vouchers are not
required. After communication has been restored, the terminal forwards the stored
transactions to the bank for processing.
Note: EFB functionality is only available when enabled on the terminal, and only for certain
card types.
Your Merchant Letter of Offer contains your debit and credit floor limits.
When processing in EFB Mode some differences apply to normal 'on-line' processing:
• For credit card transactions that are over your credit card floor limit, you will be required to
enter an authorisation number which you can obtain by calling 1800 066 244. Alternatively
ask your customer for an alternative means of payment.
• Signature capture is required on all EFB transactions regardless of the account selection or
whether PIN was entered. The terminal will process the transaction in accordance with the
EFB floor limits and other validation settings.
Cheque/Savings account transactions exceeding your debit card floor limit will be declined.
Ask your customer for an alternate means of payment.
Remember: You must not 'split' a sale in order to avoid obtaining authorisation.
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EFTPOS 1 USER GUIDE
5�1
Authorisation Number Required
The "Phone for Auth" screens are displayed when the terminal is offline (Electronic Fallback
mode) and a transaction above the terminal floor limit has been requested. The terminal will
prompt for and validate the authorisation number before continuing.
Terminal Screen
Next Step
Confirm you wish to process using Phone for Auth.
Total Amount
200
.00
AUD
Phone For Auth?
Call: 1300302226
Merchant ID
000000033773607
No
Yes
Proceed to enter the authorisation number.
Enter
Auth Number:
Alpha
EFTPOS 1 USER GUIDE
41
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