Table Of Contents - Westpac EFTPOS 1 User Manual

Contact Details
Westpac Merchant Helpdesk
• Service, Sales and Support
• Terminal Difficulties
• Stationary Orders
Cardholder Behaving Suspiciously
Note: If one of our operators asks you to retain a card, please
ensure your personal safety first.
Do not comply with the request if you or anyone else is placed
at risk.
1800 066 244
132 415 Extension 500
Contents
1 Introduction �����������������������������������������������������������������������������������������������������������������1
1.1 Merchant responsibility for equipment and materials provided ...................................... 1
1.2 Cancellation of facility ......................................................................................................... 1
1.3 Damaged, lost or stolen equipment .................................................................................. 1
1.4 Merchant receipts ................................................................................................................ 1
2� Getting Started �����������������������������������������������������������������������������������������������������������2
2.1 Using the Touch Screen ...................................................................................................... 3
2.2 Keyboard Layout ................................................................................................................. 3
2.3 Terminal Display .................................................................................................................. 4
2.4 Charging your terminal ....................................................................................................... 5
2.5 Manual Start and Shutdown................................................................................................ 6
2.6 Terminal maintenance ......................................................................................................... 6
3� Procedures �������������������������������������������������������������������������������������������������������������������7
3.1 Terminal Display .................................................................................................................. 7
3.2 Main Menu ........................................................................................................................... 7
3.3 Contactless Transactions .................................................................................................... 7
3.4 Chip Card transactions ........................................................................................................ 8
3.5 Magnetic Stripe transactions .............................................................................................. 8
3.6 Cancelling a transaction ...................................................................................................... 9
4 Transaction Procedures ���������������������������������������������������������������������������������������������10
4.1 How to process a Purchase transaction ............................................................................10
4.2 How to process a Purchase with Cash Out transaction ....................................................16
4.3 How to process a Cash Out only transaction ................................................................... 20
4.4 How to process a Refund transaction................................................................................24
4.5 How to process a Purchase with Tip transaction. ............................................................ 30
4.6 MOTO ................................................................................................................................ 36
5 Electronic Fallback ����������������������������������������������������������������������������������������������������40
5.1 Authorisation Number Required .......................................................................................41
6 Settlement and Reports ��������������������������������������������������������������������������������������������42
6.1 Settlement ......................................................................................................................... 42
6.2 Auto Settlement ................................................................................................................ 42
6.3 Manual Settlement ............................................................................................................ 43
6.4 Inquiry ................................................................................................................................ 44
6.5 Subtotals Report ................................................................................................................ 45
EFTPOS 1 USER GUIDE