Wireless Phone Status Messages - Avaya 3600 Series Installation Instructions Manual

4.3 Wireless Phone Status Messages

Wireless phone status messages provide information about the wireless phone's communication with the access point and
host phone system. The following table summarizes the status messages, in alphabetical order.
· 3 chirps
The wireless phone is not able to communicate with the best access point, probably because that access point has
no bandwidth available. Action: None. This is only a warning, the call will hand off to the best access point once it
becomes available.
· Address Mismatch
Wireless IP telephone software download files are incorrect or corrupted. Action: Download new software.
· Assoc Failed
The wireless IP telephone association was refused by the access point. MAC address of the access point is
displayed. Action: Check the wireless IP phone and access point security settings.
· Assoc Timeout
The wireless IP telephone did not receive an association response from the access point. The MAC address of the
access point is displayed. Action: Check the wireless IP phone and access point security settings.
· Auth Failed
Phone authentication was refused by the access pint. The MAC address of the access point is displayed. Action:
Check the wireless IP phone and access point security settings.
· Auth Timeout
The phone did not receive an authentication response from the access point. The MAC address of the access point
is displayed. Action: Check the wireless IP phone and access point security settings.
· ASSERTxxx.c Line yyy
The phone has detected a fault from which it cannot recover. Action: Record the error code so it can be reported.
Turn the wireless phone off then on again. If error persists, try registering a different wireless phone to the phone
port. If error still persists, contact Technical Support and repeat the error.
· Bad Code Type xx
The phones current loaded software does not match the selected license type. Action: Download the correct phone
software and restart the phone.
· Bad Config
Some needed configuration parameter has not been set. Action: Check all required wireless phone configuration
parameters for valid settings.
· Bad SSID
The wireless phone is configured for "static SSID" (as opposed to "Learn once" or "Learn always" and no SSID has
been entered. Action: Enter an SSID in the configuration settings or change to one of the "Learn" modes.
· Bad Phintl File
The phone software files loaded are incorrect or corrupted. Action: Download the correct phone software and
restart the phone.
· Bad Program File
The phone software files loaded are incorrect or corrupted. Action: Download the correct phone software and
restart the phone.
· Can't Renew DHCP
The DHCP server is not responding to the initial renewal attempt. Action: Check the IP address configuration in
the DHCP server.
· Charging...
The wireless phone is charging in the desktop charger. Action: No action needed.
· Charge Complete
The wireless phone is now fully charged. Action: No action needed.
· Checking Code
The wireless phone is contacting the TFTP Server to determine if it has a newer version of software that should be
downloaded. Action: None, this message should only last for approximately one second. If message remains
displayed, power off and contact customer support for a replacement phone.
· Checking DHCP IP
The wireless phone is retrieving DHCP information from the DHCP server. Action: None. This is information only.
· CRC Code Error
The software which has been TFTP downloaded has a bad redundancy code check. Action: Try the download again,
it is possible the software was corrupted during download. If the error repeats, check that the download image on
the TFTP server is not corrupted.
· Code Mismatch!
The software loaded into the wireless phone is incorrect for this model phone. Action: Replace the software image
on the TFTP server with software that is correct for the phone model.
3600 Series Phone Installation
IP Office
Maintenance and Administration: IP Office Button Programming
15-601082 Issue 06a (21 February 2014)
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